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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9194
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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vaccuum cleaner SL C22 AAO - turbo brush brush will not turn

Resolved Question:

vaccuum cleaner SL C22 AAO - turbo brush brush will not turn seems to need 'de fluffing ' inside but cannot get it open Please advise
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
I am sorry to hear that.
How old is your Vacuum?
There are a few clips that are hidden on the edges of the cover that need to be released. Its best to carefully pry on the edges if you can see where exactly they are, then they simply pop out so the cover can be removed.
The issue with the belt not turning could be the belt has failed or a bearing.
I will look to see if there is a diagram also ;-)
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day.
Tech Michael
Customer: replied 2 years ago.

Thank you suggestions. The machine is less than a year old so it was unlikely to have wear and tear.

There are no clips as you suggested. To open the unit,remove the two small wheels at the front, underneath are two screws. So, to enter the unit remove two pairs of screws which are obvious then the 'hidden' screws and that is it!

After cleaning the unit works perfectly! Perhaps my husband can claim most credit the problem, he spent ages studying it before he found the answer.

I hope this information will help in the future, trying to prise 'clips' apart could result in cracking the casing

Expert:  Michael replied 2 years ago.
Moira lol,
I'm glad that worked!
But if it happens again, I would exchange that Vacuum replacement.
I also checked to be sure there are no known problems like this as can be caused by low suction and a defective motor. But you are in great shape no issues;-)
Please rate kindly at this time, I will still be available no additional cost to rate.
Thank you and have a great day Moira!
Tech Michael
Customer: replied 2 years ago.

sorry to give a poor rate but as I have explained trying to get 'clips' apart may well result in cracked casing! Luckily my husband spotted the hidden screws in time.

Thank you time

Expert:  Michael replied 2 years ago.
well I agree with you, if you were missing hidden screws that would do it as well.
Please re consider your rating because a poor service rating really hurts my excellent status here as a well respected technician 7 years.
Even OK service would be appreciated, it wont cost you anything further to re rate me.
Thank you and have a great weekend;-)
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9194
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
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