How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

outer glass on top oven door fell to the floor and smashed.

Customer Question

outer glass on top oven door fell to the floor and smashed. ZDQ595X Serial no 62600087 can this part be replaced or do we need a complete new oven door?
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me

Normally the outer part is available seperately

Can you tell me the product number from the data plate on the oven please (PNC)

Please put the letter A directly in front of the numbers so it looks like

A123456789

I can then get you a price and part number
Thanks
Rob
Customer: replied 2 years ago.

Thanks for getting back to me. pnc is A944171373

Expert:  Rob replied 2 years ago.
Hi Jean
Thanks
Leave it with me and Ill post back the details for you on here

Rob
Customer: replied 2 years ago.

just hope that you can help with the necessary info then you are an A1 star

Customer: replied 2 years ago.

zanussi double oven, top oven outer door glass smashed.

model ZDQ595X Serial number 62600087

Expert:  Rob replied 2 years ago.
Hi Jean


The part number is(###) ###-####br/>Trouble is most places dont have stock. It is also horrendously expensive at nearly £240 for the glass

You will need to call Electrolux, the parent company if you want to order this.
They are in Luton on
08445 610 645

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob


Rob and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Phoned Electrolux as instructed to find that the part required is obsolete, so no solution to the problem.


 


Thank you for trying to help.

Customer: replied 2 years ago.

part required was obsolete, unable to purchase glass or door anywhere,


 


replacement oven already installed. Thanks for your assistance.