How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Have Samsung RS20CCSV freezer display flashing -20 freezer

Resolved Question:

Have Samsung RS20CCSV freezer display flashing -20 freezer door light display on, turned off to reset, turned on freezer now at -3 not getting colder????
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

, welcome to Just answer

KevinWhiteJA :

How old is it ?

Customer:

Think about 5 years

Customer:

Are u still there

KevinWhiteJA :

Yes, sorry think we got disconnected somehow

Customer:

OK

KevinWhiteJA :

sorry to hear about the problem with refrigerator, have you already tried to leave it unplugged minutes/hours to check if this makes any difference ?

Customer:

Yes tried that, freezer shows a temp of -3 and not going down, fridge is going up slowly now at +7.

Customer:

Kevin you still there

KevinWhiteJA :

Sorry I am have issues here with my router

KevinWhiteJA :

The problem seems to be with the temperature sensor that is bad and will need replacement

KevinWhiteJA :

a new defrost sensor will cost around £15

KevinWhiteJA :

this is a common issue with Samsun RS21 models

KevinWhiteJA :

as yours is RS20 you can just call in samsung and check with them if they can repair this under warranty

KevinWhiteJA and other Appliance Specialists are ready to help you

Related Appliance Questions