How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

I have an excellent old Tricity Bendix washing machine, model

Customer Question

I have an excellent old Tricity Bendix washing machine, model CWD 1200. It works fine. But today I could not open the door at the end of a wash cycle. What should I do? If I force the catch can I get a replacement? There's a load of damp washing inside..
Thanks help.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

, welcome to Just answer

Customer:

Please tell me how old is it

Customer:

and have you already tried to clean the drain pump filter ?

JACUSTOMER-er16tus1- :

1998. Light use. Filter cleaned regularly. It completed its cycle.

Customer:

OK then with the washer unplugged, can you pull it out and try to clean the drain pump

JACUSTOMER-er16tus1- :

Did you get my response? 1998. Filter OK.

JACUSTOMER-er16tus1- :

Drain pump seems fine

Customer:

OK, have you already opened the back and top of the unit to check the drain pump ?

Customer:

If you have then check the drain hose to make sure nothing is blocked there

Customer:

after you have cleaned the drain hose and pump, the problem should be solved

Customer:

if it returns then it means the pump is bad and as the water is still inside the washer it wont open the door

Customer:

after everything is done and the problem is still there then test the door interlock

Customer:

please let me know how it goes

JACUSTOMER-er16tus1- :

It just occurred to me to run the machine on another cycle, and now it opens. Thank you help, but I'm going to rate you less than OK because it was my action that solved it and so I can get my money back!

Thanks .

Customer:

OK, the problem is most likely to occur again...if you are looking get money back please contact customer support

Customer:

Thanks