How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a 2 yr old BEKOWMB71231W washing machine. It is not

Resolved Question:

I have a 2 yr old BEKOWMB71231W washing machine. It is not spinning/draining and seems to get stuck on the 1 minute to go point on the cycle. Removed and cleaned the pump filter and found the pump impeller? loose and presume this is the problem. I don't know whether it can be re-attached or not.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

You can replace the impellor sometimes.. but in order to do it, you need to remove the pump.. The impellor nees also not to be damaged

Customer:

How do I know whether the impellor is damaged? It looks like a tap top and inside there are a series of ridges which do not be a thread. At the furthest point inside there is a pole in the centre which is attached to the internal wall by a ridge. There is a spindle inside of the pump which has a small segment on its circumference which is sticking up. If I knew how is the impellor attached to the pump I might be able to decide whether it can be re-attached.

George-Allsorts :

It is whether those ridges are damaged... What was in the pump .. other than the loose impellor?

George-Allsorts :

The impellor is a push fit.. Although saying that... the pumps are relatively cheap to replace as a whole if you are interested in doing that

Customer:

Thank you reply.

George-Allsorts :

You are very welcome.. did you manage to repair the pump impellor?

Customer:

No. I am having problems with this chat system as I have replied twice without it being available to you. I need to know how the impeller is normally attached to the spindle to know whether it is damaged. The impeller does not look as if it has anything broken; the inside has a round column at the centre of its base with a "wall" joining it to the inside wall. It has ridges at the top but it is not threaded. The spindle has a small curved projection on it's outside edge.

George-Allsorts :

The impellor slides onto the shaft and then the only part holding it is the concave plastic part.. once it has slid into place give it a sharp tap towards the motor from the end of the impellor to lock it onto the shaft parts

George-Allsorts :

I have checked on the price of a replacement and it is under £20 .. I can give you the information if you wish

Customer:

I have tried what you suggested but it is very loose and I do not think it is attached properly. I will have to try Plan B therefore I would be grateful information about the spares.

Customer:

Many thanks.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.