, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you tell me .. does the wash tumble the clothes?
there is no spinning at all, just the sound it would make when spins...not a tun
not a tumble dryer, washes only
Sorry you mis-understood.. the phrase 'tumble' means rotate... The question was, does the drum go round during the wash?
no, no spinning at all
Then it is likely the belt that connects the motor to the drum pulley has dislodged or broken and needs either re-placing or replacing...This is consistent with using the overly large load you have described also...Take the back off the machine to check this and then come back to me info.
ok, thx - got back off, can see belt on floor of machine base, has dropped off - do I need to put back over big wheel and smaller one at bottom, and smooth or edges side against wheels?
appears too tight/small to be able to fit back
OK.. place one end onto the motor pulley, start the other end onto the pulley, but whilst holding it onto the pulley, turn the pulley and it will pull the belt into place
ok, can see drum trying to turn , but only turns few inches then stops. also setting drops from 1min19 to 38 mins on this particular cycle. The belt -should it be smooth side against wheels or ridged side, and re motor wheel, should belt be on plastic ridged cog sticking out or closer in on plain steel?
I will answer after my lunch
OK.. I'm back... Thankyou
Where is the belt currently situated
thx. had slipped off again
ok.. are you near to the machine now?
get the belt, making sure the ridges are on the cog part of the motor .. put the belt on the bottom of the motor pulley..
lift the rest of the belt towards the drum pulley
rest it on the left side of the drum pulley so that you have taken up all the slack
Holding the belt onto the drum pulley, turn the pulley to the right until the belt is then fully on the pulley
Is that bit done?
OK.. can you try it on a spin with nothing in the drum
any particular setting?
ok , put it on 1400 spin only (9 mins) and going round/spinning ok at mo
Can I ask you to now take time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems and it is the only way I get credited assistance given to you.. This will not cost you any more money.
yes of course George - thx help. Is the £27 mentioned on website the standard
I don't know.. I don't have anything to do with fund or charges.. We just get rated by the customers.. you'll need to ask JustAnswer anything to do with charges.
ok np - thx again help
You're very very welcome