How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your Appliance Question Here...
Rob is online now

My NEFF C766 built-in coffee machine has coffee (or water when

Customer Question

My NEFF C766 built-in coffee machine has coffee (or water when rinsing) coming out from around the two espresso nozzles, like a slow leak, rather than through the ends of the nozzles. It was working perfectly yesterday, and has always been cleaned and had filters changed right when notices to do so have popped up on screen. It's like the nozzles are blocked. It has never had the "calcified" notice pop up on screen either.
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.
Hi I am sorry to hear this. How often do you typically descale the coffee maker?
Also is the water or coffee coming out from where the tubes attach to the unit?
One last question, how old is the coffee maker?
Thank you
Tech Michael
Customer: replied 1 year ago.

Hi there,

I have never de-scaled it. In the 4 years I have owned it, the "calcified" notice has never come up on screen. As it prompts us to change the water filter, and to run the cleaning cycle, I assumed it would also prompt us to run the descaling process.

Not sure what you mean by tubes? It is not plugged in to mains water. No tubes. Has a small rectangular tank to fill on the back. Water is coming out of where the two small spouts that usually spit out the coffee join the machine. Instead of coming out of the end of the spouts, that is.

Unit is 4 years old.

Hope that helps!

Mike

Customer: replied 1 year ago.

Hi there,

I haven't heard anything back since my response to your initial response.

I double checked the manual for the machine, and the section on descaling the appliance does advise descaling, "when the "calcified" notification shows on the display". Despite this not showing, I ran the descaling process, and found no change in the problem. Even during the de-scaling process, water could come out of the hot water/frothing/steamer nozzle, but not out of the espresso nozzles. All water that should have come through the espresso nozzles ended up in the drip trays.

Once the process was finished, I attempted an espresso again, and the same thing is happening - espresso comes out from round the nozzles, rather than out the end of them. A needle in the end of the nozzles runs into no blockage though...

Examining the unit, it would seem there is no way for me to open it up, without proprietary screwdrivers... is there anything else i can do short of calling a Neff service person?

Regards ***** *****

Mike

Expert:  Michael replied 1 year ago.
Hi Mike, you will need to order the security bits to open the unit. When this problem happens it is because of calcium or lime build up that has damaged the seals. The seal kit is inexpensive and I can help you with where to get the seals and how to get the security bits as well.
Please let me know if that works for you?
Neff repair service is very expensive so it would be best to fix this issue yourself with my help.
Thanks for your patience, sorry for the delay but we had an internet outage due to lots of upgrades in web service in my area.
Tech Michael

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.