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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9130
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Siemans washing machine installed in October/November

Customer Question

I have a Siemans washing machine installed in October/November 2013. In the detergent drawer I noticed this week a dark stain at the back of the third section. The problem is that there must have been a fitting there which only allowed the Comfort to be used at the appropriate time. This means that the Comfort pours directly into the machine when you are loading. Please advise.
Submitted: 1 year ago.
Category: Appliance
Expert:  Michael replied 1 year ago.
Hi I am sorry to hear that,
When you pour in the detergent does it seem to just pour into the machine?
Or does it sit in the tray? I need to know for sure.
Thank you
Tech Michael
Customer: replied 1 year ago.

It does not stay in the tray. If the door is open it spills on the floor coming out from a funnel just inside the door. If the door is closed it just runs into the machine.

Sorry for the delay but I have to share my line with 49 others and it often does not help.

Expert:  Michael replied 1 year ago.
Thank you Sylvia for that information.
This is a failed detergent assembly with the electric valve at the bottom.
It is open all the time when it should be closed electrically.
It really a solenoid that is controlled by the main control board in the washer.
If you are handy and have a few basic hand tools please let me know and I will help you order the part and replace it;-)
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Sylvia.
Tech Michael
Customer: replied 1 year ago.

Hi Michael,

Thank you for your answer. I am reasonably handy and my husband may be able to help me. Please help me to order the part and replace it.

Expert:  Michael replied 1 year ago.
Your welcome Sylvia,
the best place to get the part is Espares, they are reliable and usually ship the same day you call to order;-)
I have listed their phone contact information for your convenience.
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Sylvia;-)
Tech Michael
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