Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you post the model number please
Can you better describe to me what you mean by 'sticking'
is the appliance draing?
Is it making a noise whilst doing so... ?
Is the prin operating as normal? ie.. not jumping around, and, getting to the full speed that it should?
If you put the machine on spin with nothing in the drum, does it complete the spin cycle?
Let me know when you have finished the Spin
OK.. That's good.. it helps in diagnosing...So, normally, what type of noise does it make whilst spinning?
When you just tried it was it actually quiet?
OK... have you ever had the appliance motor serviced?
I have just checked and you have a direct drive motor.. I would have suspected the hall sensor on the motor but you have just told me that it spun correctly and quietly... (Still a suspect when loaded)More of a suspect are the suspension struts of the appliance.. Causing the machine to bounce around and causing the balance sensor to react.There are other causes that are more serious, but they would need an engineer to call to diagnosed those on sight.
Ahhh... Can you open the door, put your hand on the drum front edge, and try move it up and down... Tell me if there is any movement
Then the leak could just be a worn seal.. If it is the seal then this is an inexpensive part
Is the appliance stable on the floor... ie. doe all the feet touch the floor so there is no movement if you try to rock it
Then I would have the suspension struts checked... and if they are ok then I suggest that you call in an engineer to test the motor
The machine is still a good machine with a replacement value of £500+
You can unplug the appliance and check the shockers for middle movement or weak up/down movement from the rear of the appliance
Get your hubby to check the struts/shocker .. If they are weak then replace them and there should then be no need to attend to the motor..
Can I ask you to now take time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems and it is the only way I get credited for the assistance given to you.. This will not cost you any more money.