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Ask George-Allsorts Your Own Question
George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Washer dryer WKD28350GB has had 3 new circuit boards in 3 weeks!! Each

Customer Question

Washer dryer WKD28350GB has had 3 new circuit boards in 3 weeks!!
Each time repairman replaces circuit board, machine does 1 wash goes into dryer mode, stops after 10 min showing "pause" cannot do anything until engineer calls again.
Machine is only 3 years old - do you think it should be replaced under insurance or are the engineers missing something??
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

The engineers are obviously missing something... Obviously the board is getting damaged as soon as it reaches a certain point... Once the board is damaged, there is no return for the board; the engineers need to find the cause of the fault before fitting the new board.

If it is taking 10 minutes to show the fault and damage the board it could likely be an accumulative earth leak on a heater element.

Are the engineers Bosch engineers? They normally hold the equipment to trace such a fault.

No the machine should not really be exchanged out.. There is a fault and the fault needs to be found.. Once found and rectified, the appliance should be ok.