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Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1417
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
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, I have an sensix b25l and no steam is coming out at

Customer Question

Hello, I have an sensix b25l and no steam is coming out at all. I do clean the base out on a regular basis. there is no steam at all - not dribbles of water nothing.
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

Have you done the calcium clean regularly?

JACUSTOMER-v4m03w66- :

Hi Ian - I am told it is not recommended to do the Clacium clean as it could damage the bolier. How do you to it please? I have removed the screw and filled with water and cleaned out many times.

Dales-Electronic :

Well the information you were given is incorrect it is recommended that you use both demineralized water (less scale) and carry out the clean to keep the steam jets from blocking up in the sole plate. From what you have said it would seem the unit is now clogged which is why you have no steam. Can you confirm that the soleplate gets hot?

JACUSTOMER-v4m03w66- : Yes soleplate of iron does get hot. What can i use to descale please? How do I carry out the clean?
Dales-Electronic :

Give me about an hour and I will dig out the cleaning procedure for you could you in the meantime check and give me the full ENr for the iron

JACUSTOMER-v4m03w66- :

Thanks TDS2510GB/02 FD 8907.

JACUSTOMER-v4m03w66- :

Going to try the white vinegar try

JACUSTOMER-v4m03w66- :

trick to see if this works.

Dales-Electronic :

OK leave this with me and I will get the service handbook over to you shortly, this gives the instructions for de scaling the item ~ Ian

JACUSTOMER-v4m03w66- :

Thanks Ian *****@******.*** cheers

Dales-Electronic :

Can you redo it please but put a (at) in place of the @ the computer has blanked your address out

JACUSTOMER-v4m03w66- :

ashu dot kher(at)btopenworld dot com

JACUSTOMER-v4m03w66- :

Hi Ian - any update please :)

Expert:  adamd-mod replied 1 year ago.

Hello,

I've been working hard to find another Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!

Expert:  Dales-Electronic replied 1 year ago.
Sorry I have been working away in America ~ herewith attached the descaling information as agreed ~~

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