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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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. My Haier AA 6Kg washing machine came up with an error

Resolved Question:

Hello. My Haier AA 6Kg washing machine came up with an error 'UNB', which I understood to be unbalanced. I've removed some of the clothes and run a spin cycle again but now the drum doesn't appear to spin.
When the drum is empty and I turn it by hand it seems to spin almost too easily, like it has no weight to it - is this something I can fix myself at all?
Many thanks
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number and how old is it ?

Customer:

Hi Kevin

Customer:

I'm afraid I don't have the model number, the machine was already in the house, but I estimate it to be about 8 years old

Customer:

I'm guessing that there is a model number on the reverse but its too heavy for me to pull out from under the worktop...

KevinWhiteJA :

It is usually located on the door or inside the door

Customer:

Ah

Customer:

It is HW-C1260TVEME-U

KevinWhiteJA :

Thanks for that :)

KevinWhiteJA :

so now even if you try to run a empty washer it wont work ?

Customer:

No, I've tried running it empty, I've run a Dr Beckmann deep clean treatment through it, and with fewer clothes in it

Customer:

the machine works but the drum won't spin

Customer:

I can hear what I think is the motor trying to spin

Customer:

but the drum doesn't move in a cycle

Customer:

spins freely when I turn it by hand, but almost too freely

Customer:

if that makes sense

Customer:

each time a cycle has finished it comes up with the UNB error code

KevinWhiteJA :

OK, looking at the age of this unit it is either the belt that has come off or the bearings itself

KevinWhiteJA :

if it is the belt ... you can open the rear and check it is not broken...if you have to fit a new belt it will cost around £25

Customer:

OK

Customer:

and it it's the bearings?

KevinWhiteJA :

if its the bearings it is not a easier job...as you have to dismantle it completely, it will take a lot of time

Customer:

okey doke

Customer:

thank you :-)

KevinWhiteJA :

if you are willing to repair it yourself then you can pull it out and take off the rear panel to check the belt

KevinWhiteJA :

then you can decide on your next step :)

Customer:

I will wait for my other half to come home, hopefully he can access the rear and see if it's the belt. I've tried a couple of times to move it and it won't budge

Customer:

need some brute force!

Customer:

thanks for your help Kevin

KevinWhiteJA :

Sure...You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

that's it - thank you. If I do need to come back to you what's the process?

KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance.... Have a Good Evening

KevinWhiteJA :

Sorry just trying to match your writing speed :) If you have further questions – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service....Thanks

Customer:

ha ha! Typing I can do, washing machines not so much!

Customer:

Brilliant, thanks again - have a nice evening!

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