Hi, welcome to Just answer
Please tell me its complete model number and how old is it ?
I'm afraid I don't have the model number, the machine was already in the house, but I estimate it to be about 8 years old
I'm guessing that there is a model number on the reverse but its too heavy for me to pull out from under the worktop...
It is usually located on the door or inside the door
It is HW-C1260TVEME-U
Thanks for that :)
so now even if you try to run a empty washer it wont work ?
No, I've tried running it empty, I've run a Dr Beckmann deep clean treatment through it, and with fewer clothes in it
the machine works but the drum won't spin
I can hear what I think is the motor trying to spin
but the drum doesn't move in a cycle
spins freely when I turn it by hand, but almost too freely
if that makes sense
each time a cycle has finished it comes up with the UNB error code
OK, looking at the age of this unit it is either the belt that has come off or the bearings itself
if it is the belt ... you can open the rear and check it is not broken...if you have to fit a new belt it will cost around £25
and it it's the bearings?
if its the bearings it is not a easier job...as you have to dismantle it completely, it will take a lot of time
thank you :-)
if you are willing to repair it yourself then you can pull it out and take off the rear panel to check the belt
then you can decide on your next step :)
I will wait for my other half to come home, hopefully he can access the rear and see if it's the belt. I've tried a couple of times to move it and it won't budge
need some brute force!
thanks for your help Kevin
Sure...You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
that's it - thank you. If I do need to come back to you what's the process?
You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance.... Have a Good Evening
Sorry just trying to match your writing speed :) If you have further questions – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service....Thanks
ha ha! Typing I can do, washing machines not so much!
Brilliant, thanks again - have a nice evening!