Hello Terry, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you give me the full model number.
You can find the model number in the fridge on the label at the side of the salad bowls
20RBD3L is an American Style fridge freezer..
Is that yours?
OK thanks ..
Can you tell me exactly where you are finding the water pools?
So this is in the fridge yes?
ok.. outside the fridge..Is it directly in-front of the fridge door then?
There is two places that the water can come from.. inside or behind..Have you found any water under the trays inside the fridge?
OK.. that was my next question ... If there is no water under the trays on the inside of the fridge, can you pull the fridge out to see if the defrost tray on top of the compressor is full
The compressor is the black round shaped motor at the rear of the appliance
yes... also, whilst you have the plate off, check to make sure that the tube that comes out of the fridge is aiming into the tray and has not fallen out, as this would cause the defrosting to wet the floor if the hose is not in the tray
OK.. Good spotting
is the tube actually damaged?