Hi, welcome to Just answer
Please tell me its complete model number and how old is it ?
The model number is ***** 6141p about 2 years old
OK, and have you already tried to clean the drain pump filter ?
Is that the filter that is inside the drum or is it somewhere else?
Yes it is located inside the bottom of the washer
if you have already cleaned it let me know
yes cleaned that
OK, Lets check if we can get any error code out of the unit...To do this turn the dial to any setting and let it light up...After this is done press and hold the start button and the button to the left. Keep them held in for several seconds then the led's will go out. Now the start light and the end light will be flashing. Please count the total number of flashes from each the start light and the end light between the pause and let me know.
The drain filter has been cleaned and replaced.
ok, have you received my previous message
2 x red flashes 1 x green flash from the start light
ok, with the washer unplugged pull it out and take the top off ... you will see a pressure switch (check image)
just take off the thin hose attached to it and clean it, also clean the switch
this should solve the problem
please let me know how it goes