Hi I am Tech Michael, I am sorry to hear that.
Please be patient as these are technical issues and I want to guide you the best way possible to save you money and time;-)
Please remember these are technical issues and may require some back and forth conversation to sort this out.
I havent seen a reply form you so I will switch us to Q & A it works better anyway;-)
Thanks for coming back to me. I await your answers to solve problem.