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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
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gas hob ignites but won't stay alight

Customer Question

gas hob ignites but won't stay alight
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer: , welcome to Just answer
Customer:

Please tell me its complete model number and how old is it ?

JACUSTOMER-dqba09wj- :

it is at least 4 years old. How do I find the model number?

JACUSTOMER-dqba09wj- :

If you want, I could leave it until tomorrow and try and find the manual

Customer:

Usually locate on the hob or yes the manual

Customer:

anyways, does this happen with all the burners

JACUSTOMER-dqba09wj- :

Beko BA5NEKP Eye level Cooker in gloss black

JACUSTOMER-dqba09wj- :

It is only 1 burner

Customer:

Yes just checked

Customer:

after how many seconds/minutes it goes off ?

JACUSTOMER-dqba09wj- :

It lights, then as soon as I let go the knob it doesn,t kkeep alight so ignition is ok it just won' keep going

Customer:

Yes ignition is fine and so is the spark module... I believe the problem is with the thermocouple that is either bad or requires cleaning

JACUSTOMER-dqba09wj- :

what is a thermal couple?

Customer:

Beko BA5NEKP Thermocouple
Full Size Image

Customer:

this is model

JACUSTOMER-dqba09wj- :

Where would it be?

Customer:

its very likely that the flame is not playing on the thermocouple tip correctly

JACUSTOMER-dqba09wj- :

please tell me what to do and where is it situated

Customer:

after you lift the top off ...then you will see the thermocouple next to the pilot light

JACUSTOMER-dqba09wj- :

Do you mean the top part of the burner that lifts off or does the whole top have to be lifted off?

Customer:

basically you need to gain access to the burner and then from the bracket at the burner simply remove the thermocouple

Customer:

the whole top have to be lifted off to replace it

Customer:

a new one is around £13

JACUSTOMER-dqba09wj- :

The top of the stove is fixed and the back of the stove is fixed on top. It is a pity you are not on skype

Customer:

Yes it is not a easy job as replacing this would mean you have to strip the appliance a lot

Customer:

as the top comes off and then you will have to gain access from there

Customer:

If you have further questions I will be pleased to assist you – please use the REPLY link assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

JACUSTOMER-dqba09wj- :

I would need a diato show me how to lift the top off

JACUSTOMER-dqba09wj- :

My internet is playing up toight. would it be better to speak tomorrow when it is better?

Customer:

Check this Video .... it will give you an idea about the thermocouple

JACUSTOMER-dqba09wj- :

What video?

Customer:

Sure....You can get back to me if you need any assistance and I will help with no additional charges....

Customer:

please click on Video and it will take you to a URL

JACUSTOMER-dqba09wj- :

That is really kind of you. How do I get in touch tomorrow?

JACUSTOMER-dqba09wj- :

My e-mail address is *****@******.*** and what time?

Customer:

I am usually here after 11 am ....Please remember to rate my answer kindly, before closing this page...and then you can use the REPLY link assistance..

JACUSTOMER-dqba09wj- :

I am still watching reply

JACUSTOMER-dqba09wj- :

thanks very much, I will

Customer:

Your welcome.. have a great weekend!

JACUSTOMER-dqba09wj- :

where has kevin posted the information.It is not in the answer box

Customer:

, how did it go ? are you able to lift the top off ?

JACUSTOMER-dqba09wj- :

Not yet. You mentioned a video. M y computer is completely frozen and I am replying on my tablet. Can OI CONTACT YOU WHEN PC IS OK AGAIN AND WILL I be abblt to buy thermo couple from you?,wendy

Customer:

Yes you can contact me and when you are back let me know I will direct you to a parts website

JACUSTOMER-dqba09wj- :

yes please. pc is working very slowly. could I have details of parts website,thanks wendy

KevinWhiteJA and other Appliance Specialists are ready to help you
Expert:  KevinWhiteJA replied 2 years ago.

Yes, you can buy the parts from here... please let me know if you need further help... Thank You