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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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we have a Siemens washing machine S14-39 and the won't open.

Customer Question

we have a Siemens washing machine S14-39 and the won't open. how can we get it open?
regards
Tania
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

, welcome to Just answer

Customer:

Please tell me its complete model number

JACUSTOMER-j2x2k8tp- :

Model is:

JACUSTOMER-j2x2k8tp- :

WM14S392GB

Customer:

OK and how old is it ?

JACUSTOMER-j2x2k8tp- :

purchased 2008

Customer:

OK, and have you tried cleaning the drain pump ?

JACUSTOMER-j2x2k8tp- :

yes.

Customer:

how long have you left it unplugged ?

JACUSTOMER-j2x2k8tp- :

20 mins

JACUSTOMER-j2x2k8tp- :

previous repair man entered a code on the front to release the lock...

Customer:

you can plug it back and try a new cycle, after the door lock cycles cancel it and then check if it opens up

Customer:

usually it wont open if the washer still has water inside

JACUSTOMER-j2x2k8tp- :

no water in the machine. we have cleaned the filter. tried a new cycle.

JACUSTOMER-j2x2k8tp- :

still not opening.

Customer:

OK, the problem seems to be with the door interlock that is bad...with the washer unplugged can you pull it out and then check the drain pump assembly

Customer:

at times you cannot see the water there but something is stuck in the drain pump that will cause this kind of problem...if your machine has a fault which leaves water in the drum, the door will not open....you can also

Customer:

Thank you it as Bad service even when I am here helping you...have been checking the parts washer

Customer:

you can also use a string to open the door of the washer