Appliance Repair Questions? Ask a Technician for Answers ASAP
, welcome to Just answer
Please tell me its complete model number
and the age of this appliance ?
, I don't know age. It is a Bosch Exxcel Auto option
OK, the model number is ***** on or inside the door
starts with E nr
sorry, got it now SGS43A12GB/27
no problem... thanks
are you sure the door is closing properly ?
pretty sure as the lights and the minute counter come on although it says zero as if it has just finished cycle
OK, with the dishwasher unplugged pull it out and then lay it on its back by around 45 degrees...let me know if water comes out
after this is done plug it back and check if the problem is still there
that could be a bit problematic because of the way it is 'built in' to a bespoke kitchen
I will try and then get back to you
OK... please let me know how it goes
Looking at how it is built in I am envisioning having to dismantle the kitchen to get it out. We have just had the units repainted.
Are there any other options? I have read about the tilting option to reset a float valve, is that what you are referring to?
Yes, that is right
however, I believe it is the door lock that is bad and will need replacement
in simple terms...if the control won't receive a signal from interlock mechanism that the door is closed, it wont start
and so it wont even fill
as it lights up as normal I believe the control is fine
ok.. when the door 'handle' is depressed the lights go out, ready to open th edoor. does that indicate that the lock is receiving th signal?/
a new one is available here ... you can check this Video, this will give you an idea on how to replace the part
no...may be you can unplug the appliance and then remove the door lock mechanism and clean the contacts
then place it back and try to run a cycle again
ok thanks Kevin I'll try that tomorrow.
if that doesn't work order a new lock mech then?
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better get to bed busy day tomorrow!
Have a good night
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Sorted it! You won't believe this. Looks like a mouse has climbed in to behind the door cover to get the insulation wadding and chewed through three wires!!!!
I've spiced the wires together and it appears to be working fine. Ive put some mouse poison underneath as well!!
, glad it worked
I've broken the fixings on the top panel (the panel with the buttons in) so have had to gaffer tape it up. Can you send me a link to buy a replacement panel please.
Also there are two white/translucent plastic pieces about 5cm x 5cm flat on the back with a curved corner and 'teeth' like protrusions that appear to have come out of each bottom corner of the door/body and I can't find where they fit back? Any ideas?
You can buy the parts from here