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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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HOTPOINT wdud9640 START WASHING, WATER FLOW IN THEN MOTOR START

Customer Question

HOTPOINT wdud9640 START WASHING, WATER FLOW IN THEN MOTOR START RUNNING BUT NOT SPINNING
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

, welcome to Just answer

Customer:

How old is it ?

Customer:

and do you hear a hum or a different sound from the motor ?

JACUSTOMER-wrnzxz0c- :

2 yrs old

JACUSTOMER-wrnzxz0c- :

no same sound like last time

JACUSTOMER-wrnzxz0c- :

but this time just cant spin

JACUSTOMER-wrnzxz0c- :

so whats wrong with it or how can i fix it?

Customer:

have you tried to clean the drain pump ?

JACUSTOMER-wrnzxz0c- :

no

JACUSTOMER-wrnzxz0c- :

you mean i have to pull it out and clean the drain pump behind the machine?

Customer:

yes, looking at the age of this appliance I dont think the problem is something else...with the washer unplugged...pull it out and clean the drain pump and hose...make sure nothing is blocked anywhere... please let me know how it goes

JACUSTOMER-wrnzxz0c- :

ok

Customer:

if you have not cleaned the filter then also clean the drain filter

JACUSTOMER-wrnzxz0c- :

no

JACUSTOMER-wrnzxz0c- :

cannot

JACUSTOMER-wrnzxz0c- :

all not blocked

JACUSTOMER-wrnzxz0c- :

and still cant spin

Customer:

ok, what happens if you try to run a empty spin only cycle ?

JACUSTOMER-wrnzxz0c- :

yes i did try already with empty

JACUSTOMER-wrnzxz0c- :

but

JACUSTOMER-wrnzxz0c- :

not spin as well

JACUSTOMER-wrnzxz0c- :

you have any idea?

Customer:

sorry got disconnected have some network issues here

Customer:

as you have already tried to clean everything and the problem is still there so the problem is with the motor brushes that will need replacement

JACUSTOMER-wrnzxz0c- :

ok

JACUSTOMER-wrnzxz0c- :

then

Customer:

before replacing the brushes you can also try to clean the pressure switch

Customer:

if you remove the top off...you will see the pressure switch located at the right looking from the front of the unit

JACUSTOMER-wrnzxz0c- :

ok

JACUSTOMER-wrnzxz0c- :

thanks

Customer:

clean the thin hose attached to the switch and blow through it to make sure it is clean

Customer:

please let me know how it goes