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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9484
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Neff K3950X6GB/04E American fridge freezer. Ice maker stopped

Customer Question

Neff K3950X6GB/04E American fridge freezer. Ice maker stopped working (occasionally will spring into life) and has been replaced once before. Freezer temperature cycles over periods of time with top of freezer sometimes warming up and starting to make goods thaw then freezes again.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

good morning are you there?

JACUSTOMER-0awlowxl- :

Yes

Michael :

is there any heavy frost on the rear wall inside your freezer?

JACUSTOMER-0awlowxl- :

No. I have done full de-frosts but no real frost problems. I have previously monitored the temperature in the freezer (around the middle) and it can swing quite rapidly (sometimes -18 to -10 in an hour).

Michael :

thank you how old is your fridge/freezer?

JACUSTOMER-0awlowxl- :

Approx 7 years

Michael :

This could definetley cause the ice maker issue you have.

Michael :

this may be in need of a coil cleaning if there is a lot of dust under the fridge

Michael :

it could also be a problem with the defrost components

Michael :

the first thing to do is use a special coil brush to clean the coils

Michael :

they are available at most hardware stores

JACUSTOMER-0awlowxl- :

The temperature cycles are strange because if I just turned the fridge off it would take hours temperature to drop. Its as though it is being rapidly heated (defrosted) and then goes back to freeze.

Michael :

the coils could cause this if they are very dirty, but if the temp is swinging wildly like that I would have to blame the main control board

Michael :

it has relays and it sounds as if the contacts are failing in one of them

Michael :

that would cause this to happen so rapidly and its about the only thing that would cause this intermittent issue

JACUSTOMER-0awlowxl- :

I will try the coils first. Are the boards avilable to buy if this fails.?

Michael :

yes they are available I will let you know where to get that and it is super easy to replace I will assit you if we need to go that route;-)

Michael :

ALso if you rate my service as good or better before closing this page I will send you a confirmation E mail and set us up on a Q & A so you can contact me anytime at no additional cost

JACUSTOMER-0awlowxl- :

Ok Thanks.

Michael :

your very welcome;-)

Michael, Customer Service
Category: Appliance
Satisfied Customers: 9484
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and 2 other Appliance Specialists are ready to help you
Expert:  Michael replied 2 years ago.
Karl, simply reply to this message thread when you need me;-)
Have a great day Karl and thank you rating!
Tech Michael

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