How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 986
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a ClassiXX6 Cloths washing machine and when I finish

Resolved Question:

I have a ClassiXX6 Cloths washing machine and when I finish the wash cycle the softner is aways left in its container. What is stopping the softner going into the rinse cycle. It is a Bosch Machine.

Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

Customer:

IBSUWAE24164 ClassiXX6 1200 Express (Bosch) Purchased 8/4/2009.

Customer:

I cannot rate it as I am still waiting reply?????????

KevinWhiteJA :

Thank you model number

KevinWhiteJA :

the model number is ***** showing

KevinWhiteJA :

can you check again it starts with E nr

Customer:

I got this model no from the paperwork I am unable to pull out the machine.

KevinWhiteJA :

it is located on or inside the door

Customer:

The E No is WAE24164GB/22 FD8902 601034

Customer:

Is this what you require?

KevinWhiteJA :

yes thanks

KevinWhiteJA :

have you already cleaned the drawer ?

Customer:

Yes many times

Customer:

Will you send me an email with instructions or do I hold on?

KevinWhiteJA :

a moment please

KevinWhiteJA :

just writing it

KevinWhiteJA :

As you have already cleaned the drawer and they syphon thoroughly so now we are left with the dispenser top and the inlet valves.

There are two valves model...if one of the valves is not working then water goes to one side or if the top dispenser is blocked then also the water will not go to the center...you will have to clean the top dispenser as this is usually blocked.

To do this take the drawer out and look in the dispenser...then scrub the top part and use a thin wire to make sure the holes are clear and nothing is blocking them...if this will not work then with the washer unplugged take the top off and remove the screws on the front...then disconnect the hoses and clean them

KevinWhiteJA :

Please let me know how it goes

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 986
Experience: Worked on appliances for more than 15 years
KevinWhiteJA and other Appliance Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions