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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 995
Experience:  Worked on appliances for more than 15 years
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. We have a Zanussi washer and my wife has pulled the

Resolved Question:

. We have a Zanussi washer and my wife has pulled the ladder completely out of the pump area. How do I replace it. It must connect to something inside.
Cheers.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

Customer:

Ok. One second.

Customer:

JetSystem + 1400 7 KG -- does that make sense?

KevinWhiteJA :

it is located on or inside the door

Customer:

ZWF14581W

KevinWhiteJA :

Thanks ...you just have to insert it and turn it clockwise to close it

Customer:

Ladder
Full Size Image

Customer:

That is what I am talking about.

Customer:

The part pointing down doesn't connect to anything?

KevinWhiteJA :

oh ok...that is the drain hose

KevinWhiteJA :

Full Size Image

KevinWhiteJA :

this is how the new one appears

KevinWhiteJA :

it seems one end of the hose is broken

Customer:

Ah, ok. Got my terminology wrong. Apologies.

Customer:

What exactly is the ladder? Is that the piece that screws in to the right of the drain hose?

KevinWhiteJA :

no problem at all...with the washer unplugged...you can pull the washer out and then check at the back

KevinWhiteJA :

Full Size Image

KevinWhiteJA :

this is the original one model#

KevinWhiteJA :

just checking if I can find the part that is broken

Customer:

To be clear, look at this link. This is what I am talking about. It is not a drain hose. http://laundry.manualsonline.com/manuals/mfg/zanussi/zwx_1605_w.html?p=17

KevinWhiteJA :

oh ok so you mean the small pipe near the filter not the drain hose from the drain pump ?

Customer:

The left side shows the hose (and it seems they refer to it as a "ladder".) I know the model is not exactly the same, but that part is identical.

KevinWhiteJA :

ok thats the drain filter hose

Customer:

Right

Customer:

cool

Customer:

That is what I need to connect back up. Again, apologies.

Customer:

She went to drain it and pulled it all the way off.

Customer:

That sounds a bit crude actually. Not intentional! :-)

Customer:

Anyway, I am not sure who the back end connects to or how to connect it.

KevinWhiteJA :

:) OK

KevinWhiteJA :

are there any visible screws in this model near that filter

Customer:

I just looked, nothing obvious. Further, I looked through the where that hose goes and I can now see what that back end connects to. That is the good news. The bad news, I have no idea how to get to it. Would I take off the front panel to the machine? Seems a bit much.

KevinWhiteJA :

you will have to remove the top off and then the front

Customer:

Ok. Not easy at all.

KevinWhiteJA :

yes the top comes off and then the front will be removed

KevinWhiteJA :

and then you can easily connect the hose

KevinWhiteJA :

apologies as earlier I thought it was filter

KevinWhiteJA :

still its a good news as you do not have to buy a new part :)

KevinWhiteJA :

by looking at this hose it seems fine, and both the ends look fine as well

Customer:

Yes, that is good news. Would not be that difficult if it wasn't in a closet that was built and the dryer on top of it!

Customer:

Yeah, no damage to the hose. I do see where it goes, it is just getting to it.

Customer:

Say I do embark upon this endeavour, getting the top off of the washer: would I just pry it off?

KevinWhiteJA :

no you will have to pull it out and then remove the top...

Customer:

Sorry, right. I know, I would have to pull it out of the closet. But how is the actual top removed physically? Do I just pry it off or is it screwed on somehow?

KevinWhiteJA :

well its a bit difficult job however, you will have to pull it out and then look on the front panel to remove the dryer

Customer:

Ok. Thank you.

KevinWhiteJA :

You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Is there anything else I can assist you with today ?

Customer:

Sorry, someone came to the door. Good now. Thank you.

KevinWhiteJA :

You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance ... Have a good day

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