Appliance Repair Questions? Ask a Technician for Answers ASAP
, welcome to Just answer
Please tell me its complete model number
Ok. One second.
JetSystem + 1400 7 KG -- does that make sense?
it is located on or inside the door
Thanks ...you just have to insert it and turn it clockwise to close it
That is what I am talking about.
The part pointing down doesn't connect to anything?
oh ok...that is the drain hose
this is how the new one appears
it seems one end of the hose is broken
Ah, ok. Got my terminology wrong. Apologies.
What exactly is the ladder? Is that the piece that screws in to the right of the drain hose?
no problem at all...with the washer unplugged...you can pull the washer out and then check at the back
this is the original one model#
just checking if I can find the part that is broken
To be clear, look at this link. This is what I am talking about. It is not a drain hose. http://laundry.manualsonline.com/manuals/mfg/zanussi/zwx_1605_w.html?p=17
oh ok so you mean the small pipe near the filter not the drain hose from the drain pump ?
The left side shows the hose (and it seems they refer to it as a "ladder".) I know the model is not exactly the same, but that part is identical.
ok thats the drain filter hose
That is what I need to connect back up. Again, apologies.
She went to drain it and pulled it all the way off.
That sounds a bit crude actually. Not intentional! :-)
Anyway, I am not sure who the back end connects to or how to connect it.
are there any visible screws in this model near that filter
I just looked, nothing obvious. Further, I looked through the where that hose goes and I can now see what that back end connects to. That is the good news. The bad news, I have no idea how to get to it. Would I take off the front panel to the machine? Seems a bit much.
you will have to remove the top off and then the front
Ok. Not easy at all.
yes the top comes off and then the front will be removed
and then you can easily connect the hose
apologies as earlier I thought it was filter
still its a good news as you do not have to buy a new part :)
by looking at this hose it seems fine, and both the ends look fine as well
Yes, that is good news. Would not be that difficult if it wasn't in a closet that was built and the dryer on top of it!
Yeah, no damage to the hose. I do see where it goes, it is just getting to it.
Say I do embark upon this endeavour, getting the top off of the washer: would I just pry it off?
no you will have to pull it out and then remove the top...
Sorry, right. I know, I would have to pull it out of the closet. But how is the actual top removed physically? Do I just pry it off or is it screwed on somehow?
well its a bit difficult job however, you will have to pull it out and then look on the front panel to remove the dryer
Ok. Thank you.
You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Is there anything else I can assist you with today ?
Sorry, someone came to the door. Good now. Thank you.
You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance ... Have a good day