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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 996
Experience:  Worked on appliances for more than 15 years
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I have a DeDietrich Induction Hob (760 x 510). The two right

Resolved Question:

I have a DeDietrich Induction Hob (760 x 510). The two right sided rings have ceased to work and i can now hear a rhythmic clicking coming from it. The two left rings work fine.
I have had the wiring checked and that is ok. It is definitely the hob.
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
KevinWhiteJA :

, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

Customer:

I will need to lift it up. Where will it be located?

KevinWhiteJA :

on the instruction manual that you have received with the product :)

KevinWhiteJA :

or towards the left or under the hob

Customer:

I think it is DT1308 XEI. I need to collect my granddaughter from school. Can we continue the chat when I return in 1 and a half hours?

KevinWhiteJA :

sure no problem... I will leave my answer here

KevinWhiteJA :

and then you can reply when you are back

KevinWhiteJA :

when the Induction hobs fail they are very expensive to repair...as 2 LH side rings are working fine so the problem is with the power board RH rings that is bad and will need replacement...a new board will cost around £120

KevinWhiteJA :

if it is still under warranty (2 years) then you can contact the manufacturer

KevinWhiteJA :

if you are willing to repair it yourself then let me know

Customer:

Thank you. Given that DD hobs of this size are expensive to buy I will proceed on a repair route. Sadly it is well over manufacturer's warranty.

KevinWhiteJA :

OK, you will have to contact the manufacturer ..you can call them at #0844(###) ###-####... you can call them at #0844(###) ###-####/p>

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer:

No thank you. Will return if I have any further issues......................

Customer:

Have a nice day.

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