, welcome to Just answer
It seems the washer is in Demo mode
How can that be changed and why would that have happened in first place?
You will have to unplug the washer 3-4 minutes...then plug it back and simultaneously press and hold down the Start/Stop and the Start/Reset buttons together...D off should appear now and the washer should work now
you might have pressed some wrong buttons by mistake
ok I will try that now
sure please let me know how it goes
Do I stay on line until I have tried it or call back if it doesn't work?
you can stay online... no problem, I will wait here response
Have done what you said, put machine back on and pressed both buttons togetherbut it is still showing deno and started the machine. Should the programme dial be in certain position when I do it?
yes the dial should be in off position
Is the off position the m with a pencil beside it?
There is no position on dial that looks like an off position
I mean at the 0 position not set on anything
I don't have a 0 setting on dial. It goes from 1-12 then with pictures etc.
at the start of the cycle
also let me know if this model has a easy iron button
It does have easy iron button
OK... now unplug it again and after 2-3 minutes...press easy iron and start/reset and stop/start at the same time (all 3 buttons at same time) then plug it back in while holding these three buttons
will do so
I have seen Doff, but it has gone into 2 mins cycle, should that happen?
let it run mins...and then set another cycle to check if the problem is solved
it is out of Demo mode so should be ok now
ok, I'll let you know if it starts normally after that
sure I'll wait
It has gone onto a normal cycle, thank you so much
You're welcome :)...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance ... Have a great weekend
Thank you, ***** ***** put excellent service