Appliance Repair Questions? Ask a Technician for Answers ASAP
Adrian, welcome to Just answer
Please elaborate the problem you have with your dishwasher
also tell me its complete model number and age of this appliance
Kevin - thanks online.
The dishwasher is a Neff which is, I think, a
Certainly the display panel looks similar. It's three years old and built in.
Towards the end of a cycle it bleeped and gave an E15 error code with the tap symbol. The house water supply to the nearby sink is ok - the house was completely replumbed in 2011 too. The motor ran continually, so I turned it off at the mains, unpacked it, and made sure that the exit drain pump was free. I then put a few jugs of water in to fill the base and ran it again - all emptied ok.
OK, E 15 error dishwasher indicates that anti flood device in the base has been activated
with the dishwasher unplugged...pull it out and then lay it on its back by around 45 degrees so that excess water comes off the base
this should solve the problem...if the problem is still there, then take the cover below the door off...remove the insulation and clean everything
It's fitted, so is there any way of tackling this without having to remove the appliance from the unit? I'm worried that I might get into a mess disturbing the framework ....
(As you'll have guessed by now, I'm not the most "practical" person!!!)
yes if you remove the kick plate off located below the door then you can access the base
ok - I can get the wooden plinth away because it's just clipped on
so that's the two screws on either end of the front to remove the metal cover?
yes after this you will see a plate below the door
remove that plate
with the power off clean everything from there
ok - struggling to find a head to fit the screws - they look like small hexs
no problem... please let me know how it goes
ok - done it. The washer has been set up on a 4 cm block, so the screws were set really high to access. Got the metal cover and insulation off now. What I am looking ?
The is definitely damp, and I guess it shouldn't be ...
The base is ...
but it's not swimming
yes please remove excess water from the base
you can push a rag to soak up the water
just sponge /cloths?
yes you can use a sponge as well
just make sure its dry in there
I don't think there's anything left now other than that which will have to evaporate - there's no water lying in it as such, so far as I can tell
ok please try the dishwasher again
ok - warning light gone and when it set it to "rinse mode" I let it run couple of seconds whilst it made the usual start up noises.
I guess the real question is where the water came from???
sometimes it overfills slightly ... which spills over and causes these kind of issues
this should not happen again
if it does then you will have to check possible leaks
ok - that's great thanks. I'll keep an eye on it and if it happens again I'll get someone out to it.
Many thanks you help!
You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance :)
Have a great weekend