Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you supply the ENR and FD of the hob please
What is the ENR and FD? Where do I look to find them?
Apologies. I returned to this page but couldn't see your answer anywhere. All it said was "George-Allsorts has stepped out of this chat". So I decided you weren't able to help and rated the service as bad. Pursuing the matter with customer services I found another link which brought your reply up. So I withdraw my negative rating. I think I now have the appliance model number. It's a NEFF T12K10 Ceramic Hob 60 cms in Black
Thank for returning with the information that I needed..
Can you tell me which ring is giving you the problem?
Yes, front right.
OK.. Did the ring just go off or did you have any problems with it first?
Also, when you say front right.. Is that the large one near to the knobs?
The ring just stopped working. Before it was fine
OK.. Thanks for that... When you say front right, is that the large one near to the knobs?
Yes it's the medium/large one next to the knobs. There is a bigger ring back left.
Thank you for confirming that for me.. This is commonplace, since these are the most often used. The element will need replacing.. Below is a link to the replacement elementNeff Cooker Ceramic Hilight HotplateDISCOUNTWhen you get to the Checkout page.. To the left of the 'Pay by Card' button there is a link to allow you to enter a discount code.. Click on it and enter the discount code __ id1975 __ to get a discount
Are you able to fit the element yourself, or would you require the services of and appliance engineer?
---------------------------------------If no further assistance is required, can I then ask you to take some time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems
Thanks George. I will need to get an electrician out to fit the new element, hopefully in the next 48 hours. Once that happens and he confirms your diagnosis I will rate your service as excellent. Don't worry, I will not forget to rate your services.
I was asking so that if you need me to supply you with some engineer contact numbers I can do that for you... Just let me know your postcode if you wish me to do this
Thanks George. That might be helpful. My post code is N44HP. So far any electrician I've contacted has wanted to charge over £100 + VAT which together with the part is getting close to the price of the hob itself. May be I'll have to accept that and make a difficult choice, but will try anyone you recommend first and see what they say.
Here are some that I have on my list that cover your area:FFR ServicesLutonPhone: 0844(###) ###-####br/>___________________________________Ken Bowman & SonNorth FinchleyPhone:(###) ###-####3003___________________________________Astrid Technologies LTD.LondonPhone:(###) ###-####8300___________________________________Repair Aid Plus LtdLondonPhone: 02071836944___________________________________Repairs4u LtdLondonPhone: 02082451511
Thanks. I'll try these tomorrow morning.
did you manage to get assistance from any of the above or do you need a couple more contacts?