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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Bosch hob is not igniting, I cannot light with a match eit

Resolved Question:

Bosch hob is not igniting, I cannot light with a match either.
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

Can you give the ENR and FD of the hob please...

Also, can you indicate if this is a problem with just one ring or all rings

Customer:

The problem is with all the rings. I am not sure of the hob details i am trying to locate the order on ***** ***** website to find out the details. This i only a year old. Where would I find the details you are asking for. The original manuals were thrown away by the builders unfortunately

Customer:

osch PBP615B90E Gas Hob, Stainless Steel

George-Allsorts :

That's the one... have you found the order then?

Customer:

I have found the order, that is all the information on the order

George-Allsorts :

OK.. I'm just having a look on the diagrams of your hob... I'll be back in a few moments

George-Allsorts :

I have had a look at the schematic hob, but in doing so I see that the only part that is prior to the four gas valves is the rail, or manifold..

George-Allsorts :

Can you tell me, does your hob have a shut-off tap on the incoming gas pipe?

Customer:

I really have no idea

George-Allsorts :

Can you hear any sound when turning the knobs... any

George-Allsorts :

gas or air coming through?

Customer:

yes there was a faint sound and a tiny flame, a faint smell of gas

George-Allsorts :

I'm wondering if this is a supply issue rather than an issue with the actual hob

George-Allsorts :

Can you tell me .. do you have a gas boiler?

Customer:

actually I had someone in yesterday to service the boiler which is also only one year old, could that have affected this at all?

George-Allsorts :

Yes.. Also, the person who serviced the boiler should have checked all the other gas services where operable after serviceing the boiler...

Customer:

ok I will have to call him back

George-Allsorts :

I suggest that you contact them and ask them to come and do this

Customer:

ok i will do, thank you

George-Allsorts :

Tell him that you did not have the problem prior to the boiler service

Customer:

ok will do

George-Allsorts :

If no further assistance is required, can I then ask you to take some time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems

Customer:

ok will do

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