I have looked on the sticker, here is the info:
and lower down EN153 and then Type: KIKGN34V
Thanks Daniel for your prompt advice, I will try your suggestions and see how it goes.
If I am to contact you in future, should it be through the JustAsk site or is there a separate e-mail address/phone number you'd prefer?
(This is my first time using JustAsk)
You will recall we were in touch a couple of days ago about the above problem.
I tried your suggestion to defrost, clean and re-start. It worked for the rest of the the day and evening but the next morning it unfortunately reverted to the problematic state.
I can now see, as you explained, that inside the top section of the freezer there is obviously ice in the evaporator area (much more than there was when I first noticed the problem, interestingly!).
What do you suggest as a "next step"? Is there anything else I can do or will I have to call someone?
Appreciate your guidance and advice.