How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15611
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your Appliance Question Here...
Daniel T. is online now

Bosch fridge doesn't appear to be cooling. Cleaned fridge (not

Customer Question

Bosch fridge doesn't appear to be cooling. Cleaned fridge (not freezer) on Saturday and its been problematic since. Dial was on 1, tried 2 but still no joy.
Any suggestions?
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel T. replied 2 years ago.
Hi
Can you post the model number please. Its usually on a sticker on the inside of the door and starts E-nr
Regards
Customer: replied 2 years ago.

Hi Daniel

I have looked on the sticker, here is the info:

E-nr

KGN34VW20G/03

Also says

FD9309 101584

and lower down EN153 and then Type: KIKGN34V

Cheers

Rik

Expert:  Daniel T. replied 2 years ago.
Hi
Ok on this model the fridge gets its cooling from the freezer section. Theres a fan in the freezer which blows the cold air up into the fridge section through vents at the back.
What you need to do on this is a full defrost of it. Empty the freezer and turn it off for 24 hours and leave the freezer door open. Then retry it and that should get the fridge cooling again.
Or another way which isn't easy is empty the freezer and remove the cover at the top of the freezer were the evaporator is. Then use a hair dryer and melt the ice in there and then see how it goes. Now the full defrost is the easy way as it saves damage to the pipe work in there.
As what happens is too much ice builds up on the evaporator and this blocks the air flow to the fridge so the fridge section starts to warm up so a defrost clears this and gets it going again.
As the controls are set for the fridge and the compressor is working as the freezer is working. So the fault will be on the freezer section so a defrost will cure this.
Let me know how it goes from there.
Regards
Customer: replied 2 years ago.

Thanks Daniel for your prompt advice, I will try your suggestions and see how it goes.

If I am to contact you in future, should it be through the JustAsk site or is there a separate e-mail address/phone number you'd prefer?

(This is my first time using JustAsk)

Cheers

Rik

Expert:  Daniel T. replied 2 years ago.
Hi
No worries that should cure it.
If you need more info on this you need to come through Just answer on this site im afraid. You will have an email with a link on there which will bring you back here to this thread.
Regards
Daniel T., Home Appliance Technician
Category: Appliance
Satisfied Customers: 15611
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Hi Daniel

You will recall we were in touch a couple of days ago about the above problem.

I tried your suggestion to defrost, clean and re-start. It worked for the rest of the the day and evening but the next morning it unfortunately reverted to the problematic state.

I can now see, as you explained, that inside the top section of the freezer there is obviously ice in the evaporator area (much more than there was when I first noticed the problem, interestingly!).

What do you suggest as a "next step"? Is there anything else I can do or will I have to call someone?

Appreciate your guidance and advice.

Cheers

Rik

Expert:  Daniel T. replied 2 years ago.
Hi
If it icing up to much then its possibley a faulty defrost heater. If you have a multi meter you need to remove the evaporator housing inside the freezer and there you will see the evapotator. Wrapped around there is the heater. You need to test this and see if faulty. If it is then you need to replace the heater and that should cure the fault from there.
Regards

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.