Hello Jacki, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you supply the PNC or Prod number from the appliance pleaseAlso, can you tell me, when you turn the appliance back on, does it then restart the cycle or does it continue with the cycle that it was on?
Sorry for the slow response. I have been away for a few days.
Unfortunately I can't locate a PNC or Prod number. We have recently moved house and inherited the machine from the previous owners. The machine is fitted into a range of kitchen cupboards and I can't get to the back or sides of it. The best I can do is EW 1200i, if that's any help. I don't know how old the machine is but if it's the original one which was fitted in when the house was built it will be about 10 years old.
The machine continues with the cycle it was on once it's restarted. I didn't take a note of when or on what programme it occurred at first but since I started monitoring it recently I've noted that it's been on the longer cycles - H and D.
Hi Jacki, welcome back
I'm going to suprise you and tell you that the EW 1200i was first produced in 1998 and then the latest production was 2001
Crikey George, that is a surprise! I wouldn't have thought it was THAT old!
I'm just looking at the information available for that model to see if I can identify a likely cause of the problem... Are you saying that the problem ONLY occurs on H & D, or is it that it MOSTLY happens on H & D?
So far I've only used programmes H, D, J, M and N. I don't recall it happening on the last three but as I said, I only started monitoring it properly about a week ago.
Have you noticed at what point during the wash the appliance turns off?
ie. does the appliance have water in it... has the water heated.. has it spun .. etc.?
Not always noticed. When I noted the stop on programme H, it was just a bit after it had got past J. D, yesterday, was soon after it had started. So I think generally it has had water in it; I'm not sure whether it had heated; and I don't think it had ever got to the spin cycle.
Just as a test, I would like you to put the appliance on to a Rinse program (P) and after it has finished, tell me if the same problem has happened.. also watch for the spin program on this test
That ran OK George and the spin programme seemed fine to me.
It sounds to me Jacki that you are in need of a new heater element in your appliance
Oh, that wasn't what I expected at all! I thought there was a problem with the On/Off button which I've just realised I didn't mention doesn't always seem to engage properly, sometimes when switching on and sometimes off.
Yes, that could also cause this same problem.. although I did not count that as the cause since you seem to be able to use the appliance ok, and, the problem is limited to certain program types
If this were not tied down to specific program types then I would say that the switch is more likely, however, when the appliance works fine when heat is not called for, I then would count the most likely cause as the heating element
Ah, I see. Makes sense. Looks like we'll have to investigate a new heater element then.
Sorry, hit reply before I was finished.
The element part number is #1240325900
Thanks again.Now I know the machine is so old (older than the house which was built 10 years ago!) it explains some things about the programmes which to me don't seem very attuned to today's wash styles. May I ask - is there a way of changing the temperature of various wash cycles? I haven't discovered one. My programme of choice would be H, but at 40 degrees C, rather than 50. I've tried using M (the wool wash) instead for a general mixed wash but of course that's only a 1kg max load and I usually need the 2kg.
No sorry, the pre-programmed temperatures are fixed
I was afraid you were going to say that! Oh well, thought it worth asking the expert. Kind of wish I'd brought the machine I left in my old house with me which I found much better, only the tumble dryer was a bit dodgy.
Best washing machine I ever had was a twin tub... That says a lot :)
Sounds like you're about my era! Modern technology is a wonderful thing when it works. But enormously frustrating when it doesn't - especially to a technophobe like me - heh? Still, you clearly don't have the technophobe issue!
So we're all done now I think? I just need to rate you using one of the smiley faces at the bottom of my screen??
Lovely, I have enjoyed helping you this afternoon... sorry I couldn't have sorted the problem for you
Have a good afternoon
You too George - and thanks again.