Yes I removed and cleaned the spray arm . It works just fine on the lower position. Water freely flows through all the holes under the tap.
Model number is *****
I have done the following experiment. Put the arm in a position say 9 oclock. Run the machine, check during the wash cycle and see if the arm has moved. If it is pointing in the same direction, turn it 90 degrees then repeat. On the top position it always points forward. Although it spins easily.
In the lower position it is clearly turning as it stops in random places.
Writing this now it sounds like somehow the door may be stopping it.
I will see if I can verify this.
It would be a help if you could suggest why this might happen.
Interesting! I will look carefully to see if that could be it. I did look at it to see if there were any visible blockages.
I am sorry to say that none of your advice has helped. The arm is showing no signs of splitting. It also does not explain why it works in the other position.
This is not a straight forward problem as the appliance works fine with the basket in the other position.
I will contact Smeg directly and see if this is a problem they have had before.
I am reluctant to give a poor rating as the problem must be difficult to assess without actually seeing it for yourself. However I have been charged £11 and still have a dishwasher that only works if the plates are not too tall.
Hello, my name is***** be patient whilst awaiting any responses from me as I'm not constantly available.. I will do my best to assist you with this problem, but I am afraid that the other expert Daniel has answered virtually all the possibilities to this problem..I can only think of one other possibility that has not been covered so far and that is; the spray arm is attached to a duct that is attached to the basket... at the rear of this duct is a sector that clips into the rear of the duct with a seal between.. these two parts attached to the basket, push onto the part from which the water comes... there is also a seal involved here.. If any of the seals are damaged or missing then this will cause the problem..I have included a diagram so that you can see the way the parts fit together..What will also help is if you can possibly post a picture of this area and its connective area then there is a possibility that someone will notice the fault causing the problem.I hope this assistsregards