Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries
That's fine. There's no great hurry. Look forwad to hearing from you.
I'm trying to find the microprocessor reset instructions for this model, we can then do a reset and hopefully you will be back in business ~ Ian
Can you check the model number again, DL409CA is not listed on the Smeg engineers site?
I'm very sorry for not responding sooner. I've not been well. We have rechecked the paperwork we have and found another reference to the model number. We now think it should be DI 409 CA. Hope you can find the information from this. Thanks again.
Just a bit concerned that we've not had a response from you re the note I sent you on the evening of the 8th giving you the dishwasher model number. Is there a further problem?
Reset procedure _
a. Open the door, b. Switch off the machine. c. Switch on the machine and as soon as you press the on/off, press the program 4 times within 3 seconds. This will illuminate the two end lights Now press the program button once. Now switch off the machine. This will reset the appliance and if there are no further problems you should be OK if not come back to me and we can tryh th
try the alternate method - Ian
Thanks Ian, we'll try this tomorrow. We're a couple of oldies who need our sleep before trying what you've suggested to give our dishwasher the kiss of life. I'll get back to you to let you know the outcome of this adventure.Thanks again. Derick.
OK I will be travelling home from Chester to Boston in the afternoon so should be around after 8pm - Ian
The dishwasher is up and running. We can't thank you enough. I'm sorry it took me so long to respond to you at some points in our communications, but my health situation and other issues, that had to take priority over the past few days, resulted in me not being able to reply to you as I would have wished. I'll now get on with rating your service and my wife asked if it was possible to give you 11 out 10. Once again, thank you very very much for helping us with this problem.