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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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I have a smeg dishwasher showing heat fault code I have replaced

Resolved Question:

I have a smeg dishwasher showing heat fault code I have replaced pcb and in line heater and pressure switch I still shows same code fault. the machine is a d1612ca9
Submitted: 1 year ago.
Category: Appliance
Expert:  George-Allsorts replied 1 year ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not always available to answer straight away..

What is the fault code you are getting?

Have you tested the wiring from the heater to the pcb?

Customer:

the fault code is e4 I have looked at the wiring all seems good . is there a thermostat on this machine and if yes where is it located

Customer:

regards

George-Allsorts :

Hi, The error code is relative to a faulty thermostat or thermistor.. Now, your appliance has a thermostat, but it is an inbuilt thermostat that is built into the inline heater; so it is unlikely that this is the issue.. However, there is an NTC on your appliance and that acts in a similar way to a thermostat or thermistor..

George-Allsorts :

It is likely to be the NTC that is at fault

Customer:

hi George what is this item and where could I find it ?sorry im a home mr fix it

Customer:

regards andy

George-Allsorts :

Hi Andy... The NTC is a sensor that is usually found inserted into the side of the sump... It looks like this:

George-Allsorts :

Full Size Image

George-Allsorts :

You will only see the rear end as the finger end is inserted into a hole

Customer:

cheers ***** ***** will check it out tonight and get back to you .Andy

George-Allsorts :

Ok Andy

Customer:

hi George will order new part and try thanks for your help

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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