How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask KevinWhiteJA Your Own Question

KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 985
Experience:  Worked on appliances for more than 15 years
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have checked everything and reset everything but all the

Customer Question

I have checked everything and reset everything but all the machine does is keep emptying even though there is nothing left to empty
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Just answer

Customer:

Please tell me its complete model number and age of this washer

JACUSTOMER-s022nx1n- :

i think its around 8 years old but only been used for 4 years

JACUSTOMER-s022nx1n- :

se65e330gb/73

Customer:

ok with the dishwasher unplugged... please pull it out and lay it backwards by around 45 degrees..after this is done plug it back and check if it works...if it does then unplug it again and check to make sure there is no leak inside the base

JACUSTOMER-s022nx1n- :

Ah its an integral dishwasher so may be more difficult

Customer:

ok then...please remove the base of the appliance and make sure there is no water inside

Customer:

it seems the anti flood device is activated causing this issue

JACUSTOMER-s022nx1n- :

how do i remove the base sorry to appear dim

JACUSTOMER-s022nx1n- :

will i need a new part ?

Customer:

sorry I got disconnected

Customer:

to remove the base you will have to remove the plinth off the bottom legs

Customer:

do you see one single door or there is a small panel at the bottom

JACUSTOMER-s022nx1n- :

sorry just answered door , just trying to get it off now

Customer:

ok sure please let me know how it goes

JACUSTOMER-s022nx1n- :

full panel and unscrew thing in the centre

JACUSTOMER-s022nx1n- :

that is to move the appliance up and down

JACUSTOMER-s022nx1n- :

what do i do now

Customer:

the appliance should be taken out to clean the drain pump and the base of the unit

Customer:

I believe cleaning it will solve the problem

Customer:

if it does not then you will have to replace the drain pump

JACUSTOMER-s022nx1n- :

ok thanks

Customer:

You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance ... Thanks

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 985
Experience: Worked on appliances for more than 15 years
KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

hi

i have put the dishwasher on after tilting the machine, it started filling and spraying and sounded ok but did not clean the dishes and also started constantly draining again, i repeated the tipping of the machine and tried again and the same happened. is there anything else i can do ?

Expert:  KevinWhiteJA replied 2 years ago.
OK, if you have taken it out then remove the base and clean the drain pump/hose and please make sure there are no leaks... it should work after this is done... please let me know how it goes... Thank you
Customer: replied 2 years ago.

hi thank you for your help but i am now calling someone out

Expert:  KevinWhiteJA replied 2 years ago.
OK no problem...

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.