Hi, welcome to Just answer
sorry for late response, please tell me its complete model number and age of this appliance
Neff B1641 OVEN 10 Years
i have tried everything in the book but oven is not responding and we can't use it
ok and you are able to open the door ?
yes its not locked in that way is a child lock thats come on -5-
OK, that indicates child lock is turned on...have you already tried this:
Turn the oven selector switch from off position to the oven light...this has to be done 3 times in quick sucession and the -s- should turn off.
we have tried this several times but its still not responding we thought it might go back to normal overnight but not happened
ok, all knobs and controls should be in off position while you are trying this
the are all in the off position and still not responding
OK, can you please tell me its complete model number
after 1641 ...
that number that i gave you is the only one on the book I have. there are few numbers just inside the oven.
OK, if it wont work then the problem is either with the knob which has broken pins or the control board itself which is bad and will need replacement
new one will cost around £95
ok Kevin thanks for your advice
You're welcome...you can get back to me if you need any assistance and I will help with no additional charges....Excellent feedback is appreciated if you are satisfied with my assistance