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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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optima xl6 alarm I have a 6 zone system each zone being individually

Customer Question

optima xl6 alarm
I have a 6 zone system each zone being individually wired
one zone with a door surface mounted contact as a fault
the alarm system function correctly on activation
the door fault however occurs when the alarm is OFF
when the door is opened there is a ping from the box and the zone red light come on to show a fault
left in that position the ping occurs every time the door is opened if I reset and open the door the ping occurs again and the red light comes on again
nothing else happens ie the strobe light outside does not come on
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi I am sorry to hear that.
How old is your alarm system?
Also may I have the full model #?
Thank you
Tech Michael
Customer: replied 2 years ago.
Relist: No answer yet.
Expert:  George-Allsorts replied 2 years ago.

Hello, my name is George..

It sounds from what you are saying that you have the Door set as an Entry Exit circuit with tone.. In this state, you will get a tone at the box whenever that door is opened... This is a utility mostly utilised in shops to alert staff that customers are entering the shop.

If this is the case, then your alarm is working normally.. If you do not want the Entry Exit tone on, then you need to disable it using your manual.

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.

Expert:  George-Allsorts replied 2 years ago.

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