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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Have a Neff machine showing E17 message, have turned it

Customer Question

HI Have a Neff machine showing E17 message, have turned it off etc but not sorted itself out
Submitted: 2 years ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 years ago.
Customer:

Hi, welcome to Just answer

Customer:

Please tell me its complete model number

Customer:

and how old is it ?

JACUSTOMER-ezpix4ao- :

Hi,

JACUSTOMER-ezpix4ao- :

Its 1.5 yrs old. It is integrated, I can not see the model number. it Says on the programme panel Glasscare if that helps?

Customer:

the model number starts with E nr and is located on or inside the door

JACUSTOMER-ezpix4ao- :

Nothingi nside the door. it is integrated

Customer:

OK, E 17 indicates water level is too high

Customer:

please turn the water valve to off

JACUSTOMER-ezpix4ao- :

Its E15

Customer:

OK the questions says E 17

Customer:

anyways

Customer:

E 15 indicates the anti flood device inside the base of the appliance is activated

Customer:

as it is a integrated dishwasher...

JACUSTOMER-ezpix4ao- :

ok. It is off

Customer:

with the dishwasher unplugged remove the cover below the door

Customer:

then remove water

Customer:

and make sure then area is dry

Customer:

you can also push a rag in the base plate to soak up the water

JACUSTOMER-ezpix4ao- :

I can't remove the cover.

JACUSTOMER-ezpix4ao- :

Despite unscrewing it, it will now pull down

Customer:

or you can use a sponge to clean

JACUSTOMER-ezpix4ao- :

I can't remove the cover

JACUSTOMER-ezpix4ao- :

Despite unscrewing it, it will not pull down

JACUSTOMER-ezpix4ao- :

The water feed is currently off, as the power.

JACUSTOMER-ezpix4ao- :

What do you suggest?

Customer:

you can simply pull it out

Customer:

if you are unable to do so

Customer:

then you will have to remove the dishwasher

JACUSTOMER-ezpix4ao- :

IT shows a sign to pull it down or up

Customer:

and then clean it completely

JACUSTOMER-ezpix4ao- :

It will not come down

Customer:

I hope you are removing the panel below the door not the door itself

JACUSTOMER-ezpix4ao- :

Yes, although I am not removing anything as it will not pull down !

Customer:

the cover below the door easily comes off

JACUSTOMER-ezpix4ao- :

It has a central screw which I have undone as much as possible with two ways the panel can move. Up, to put it back or 2) to pull it down. 2) is not working. It does not 'open'

Customer:

pull it up it should come off

JACUSTOMER-ezpix4ao- :

it is not coming off

Customer:

OK, I will need the model number so that I can help you

Customer:

usually these units have 2 years warranty with proof of purchase

JACUSTOMER-ezpix4ao- :

I do not have that right now. Presumably, I will not be charged for this?

Customer:

the model number is ***** on the top of the door or inside the door

JACUSTOMER-ezpix4ao- :

Found the manual. Nothing inside the door bar code shows *********** /p>

Customer:

nothing comes up ...please add a # ***** model number

JACUSTOMER-ezpix4ao- :

Can you just call me, this will surely be easier?

Customer:

OK, please tell me the model number