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Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9485
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I have a Hotpoint Quatro FF4DXUK fridge freezed, the cable

Customer Question

I have a Hotpoint Quatro FF4DXUK fridge freezed, the cable at the door hinge blew out today and the unit stopped working. I replaced the cable at the hinge. on re starting the compressor dose not run and a pulsing sound is comming from the unit.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Hi sorry to hear that, by cable do you mean the wires that go into the door?
Can you tell me where about the pulsing sound is coming from?
The back bottom or the back middle or inside?
Please be specific.
Also does the controls seem to work normally otherwise?
Thank you
Tech Michael
Customer: replied 2 years ago.

The cable isthe wires that were routed around the top left hinge into the left hand door. The controls on top have no lights lit up. there is no ice on the evaporator inside the back of the freezer. It is hard to pinpoint where the noise is comming from but appears to be louder at the top of the fridge. internal light is working so unit has power. If I bridge out live to run connection on compressor , the compressor runs.

Expert:  Michael replied 2 years ago.
Thank you, ***** ***** unfortunately is when the cable broke, it caused a short circuit to the main control board behind the unit inside the cabinet. That board will also need to be replaced.Please don't run the unit as further damage may occur.
If you need a source for the board please let me know;-)
I truly wish I had better news for you I really do.
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day.
Tech Michael
Customer: replied 2 years ago.

There was one transistor blown on the board which I replaced, but nothing else obivious. Could there be a termal fuse stopping it fron running.

I will need a source for the board as in the hotpoint site they say the board will be unprogramed, any idea of cost as they quoted €84.

Expert:  Michael replied 2 years ago.
Hi,
This one should come with a preprogrammed IC But as for the boar I'm sure the damage unfortunately went further than the transistor, parts that are bad but not visible. The worst thing is that there is no way to test this, they use a special jig for that they only they have.
So really the only way to fix this is by replacing the board.
I know its not cheap. As for a fuse no thats not the issue here;-(
I wish I had better news.
But replacing that board will fix the issues.
Tech Michael
Customer: replied 2 years ago.

Thanks for all the info, can you give me a source for the board as I will need to get it asap

Expert:  Michael replied 2 years ago.
Hi sure,
here is a link to their page, and also their phone #, its best really to call for this part. They also ship same day or next day depending on the time you call;-)
http://www.hotpoint-spares.co.uk/
Or call:
01489 782 492
Please rate kindly at this time;-)
I will still be here for you no additional cost.
Have a nice day!
Tech Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9485
Experience: I have been an appliance repair tech for over 30 years and will help you solve your problems.
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Card cost was €130

Flap control valve €70

Cost of hotpoint to program card €130

As it was 7years old I decided to replace the machine

Expert:  Michael replied 2 years ago.
Hi thats understandable considering the cost. I wish you all the best with your new fridge;-)
Thank you
Tech Michael
No further action is required;-)

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