Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly availableCan you give me the model number or product code of the appliance please
model number is ZT1012
Thanks for the model information... One moment please whilst I look at the build structure of your appliance
Are you able to open the door of the appliance
The machine operates fully otherwise
Can you open the door for me
? the machine functions fully apart from the noise that sounds as if there is a lump of concrete in the wash. then this lump appeared in the drum today. I cannot give any more info than this
Yes, I understand... I want you to try a few things for me..Tell me when you have done each stageFirstly, open the door..
door is open at the moment
place one finger on the upper edge of the metal drum and gentley push upwards..let me know if there is any upwards movement
No upward movement
OK.. can you place you hand inside the appliance and grab hold of one of the paddles used for moving the water... spin the drum by hand and tell me if there is any noise whilst the drum is rotating
A soft whine
The problem then seems to be that you have a problem with the shock absorbers or one of the counterweights of the appliance
Are you able to do physical work on the appliance
Yes, still used the machine with the bump( as if out of balance) until today, when I noticed the drum was damaged ,I decided to stop using it, as the problem was probably serious.
The shock absorbers are accessible from the rear of the appliance... looking at the age of the appliance, unless you have it regularly serviced, I would imaging that it is in need of a service.. I would think that you are probably best to call in an engineer to service the appliance and investigate changing any damaged shockers at the time
If this is the problem(s) can this be fixed by a competent diyer? or does the drum etc need to be removed
One moment please
I have just looked at the diagrams of your appliance..If you are only going to service the motor and attend to the shock absorber then it is a diy job if you are able to concentrate on where you remove parts, screws and wires from in order to replace them in the correct place and order... However, if you are wanting to deal with the drum problem then the drum will need to be removed and that is best left to an engineer..
Would any of the above reasons, cause the drum to be struck underneath, with such a force to cause such a dent
Normally a dent is caused by something like a rengade sock or pair of tights that has managed to pass the seal then rolled into a ball and caught on the heater element
Ok George,I will contact an engineer and get back to you in the near future
,with the result
Do you want me to pass you some engineer information for your area?
If there is nothing further that I can assist you with today, then I would appreciate if you would give today's assistance a rating.. You can do this by clicking on the smiley faces that you can see..regards