How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dales-Electronic Your Own Question

Dales-Electronic
Dales-Electronic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1416
Experience:  I am a Home Appliance / Refrigeration Technician of 25yrs+ with my own business and for multi-brand national companies.
26760916
Type Your Appliance Question Here...
Dales-Electronic is online now

DeDietrich Hood Model DHG377XP13 : I suspect that the electronic

Customer Question

DeDietrich Hood Model DHG377XP13 : I suspect that the electronic switch may have failed (it had been sticking or "hit& miss" about turning on the fan). I expect there is not easy way to very without a multimeter ?
Submitted: 1 year ago.
Category: Appliance
Expert:  Dales-Electronic replied 1 year ago.
Dales-Electronic :

Hello My name is Ian ~ I am not on the site constantly so please be patient whilst waiting for responses to you queries

Dales-Electronic :

One this particular model instead of it being a normal switch it is a electronic pcb switch panel connected by a ribbon cable to the control board. Generally as an engineer I would change the pcb as a matter of course so no in this case a multimeter is not required ~ Ian

JACUSTOMER-2dzr12mk- :

Likely cost of taking your recommended course of action ?

Dales-Electronic :

Are we talking about You doing it Yourself?

JACUSTOMER-2dzr12mk- :

Yes. No prior experience but willing.

Dales-Electronic :

The basic cost of the pcb = £38.08p and its a relatively easy job ~ Ian

JACUSTOMER-2dzr12mk- :

I probably need to drop this unit down out of the hood/cabinet area to swap out the switch, right ?

Dales-Electronic :

Depending on how flexible you are you should be able to get the switch panel out whilst in situ ~ then all you have to do is remove the covers and change over the pcb ~ refit into the covers and replace - Ian

JACUSTOMER-2dzr12mk- :

I worry about damaging the ribbon terminal connection if unsighted. Is there any tip/trick to detaching this without brute force ?

Dales-Electronic :

The ribbon cable is held in place by the covers so you shouldn't have a problem with that, but the ribbon is available is as a separate part also ~ Ian

JACUSTOMER-2dzr12mk- :

Can you advise where to source the PCB switch from ?

Dales-Electronic :

Give me a moment ~~

JACUSTOMER-2dzr12mk- :

Is this the item ?

JACUSTOMER-2dzr12mk- :

http://www.buy-spares.ie/cooker-hood/dhg377xp13/electronic-card-pcb/product.pl?pid=1400269&shop=dedietrich&path=113264&model_ref=251776

Dales-Electronic :

Leave this one with me and I will come back to you tomorrow - that's the pcb but I may be able to get it for you cheaper if you give me a short while, you can pay over the internet and I'll give you a discount code to reduce the cost. item will be delivered direct to your home ~ Ian

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions