Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Firstly, can you supply the full ENR and FD from the data sticker on the appliance..Secondly, I would advise taking off the belt, then spinning the motor by hand and doing the same to the drum to detect any anomalies... tightness, wobbles, screeching,etc.
If you take off the belt, spin the drum by hand, it should carry on spinning without stopping for some time... Did it do this?
This is the model with the large metal pulley wheel is it not?
Did the belt come off whilst you were moving the appliance?
What do you mean by 'assist the drum' ?
Did you actually remove the belt and try rotating the drum?
Can you try removing everything from the drum, remove the belt, open the door, and using one of the paddles, spin the drum and time how long it spins before stopping please
Did you give it a good strong spin?
Then I am going to suggest that there is either something inhibiting the full spin of the drum, or, you have a problem with the bearings
Can I ask, are you male or female
On a drum with good bearings and no inhibitors, 60-90 secs...The reason I asked you gender was to determine the probable cause other than bearings... Do you have any socks missing, or do you have a female with any tights missing
If a drum has restrictions to spinning, especially a fast spinning drum, the belt will release from the pulley wheel because of the tension of being pulled against a restriction
The I would suggest replacing the belt and seeing if the belt itself is the cause... However, the drum should spin frely for a lot longer than it is doing so.
The belt you require is this one on the Bosch Website
If you hold the belt up so that the side of the belt is facing you... Is it bent?
I do not see a link between the moving of the appliance and the noise/belt slipping problems...I do think that an item of washing may have escaped and managed to get itself between the inner and outer drum, or, you have a bearing problem.. However, the latter is unusual so early on
The simple fact is.. Something is restricting the free movement of the inner drum
This is the cause of the belt slipping