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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a siemens varioperfect WM14E34FCB/24 (bought when serving

Customer Question

I have a siemens varioperfect WM14E34FCB/24 (bought when serving in Germany) - the machine washes fine, but recently the wash cycles have started to take twice as long.
Any advice please?
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.
Customer:

Hi, welcome to Just answer

Customer:

Please tell me how old is this washer ?

JACUSTOMER-teybhe9k- :

Its about 5 years old

Customer:

OK, have you already tried to clean the drain pump assembly ?

JACUSTOMER-teybhe9k- : No, I have no idea what that is - not very mechanical minded!
JACUSTOMER-teybhe9k- : Do you know what is the UK equivalent of this washer is?
Customer:

OK, with the washer unplugged you can clean the drain pump filter located inside the bottom front of the appliance

Customer:

after this is done and the problem is still there then it seems the heating element will need replacement

Customer:

let me know how it goes

JACUSTOMER-teybhe9k- : Is that the flap at the bottom right? Do I need to empty the water?
Customer:

Yes that is correct

JACUSTOMER-teybhe9k- : I' have drained the black pipe and the Wwhite circular screw in cap and cleaned the debris out - will let you know the result!
Customer:

sure if you see improvement then I would recommend that you pull the washer out and clean the drain hose pump completely in other few days

JACUSTOMER-teybhe9k- : Still took just as long!
JACUSTOMER-teybhe9k- : How much is it to replace the heating element?
Customer:

Sorry for not responding earlier... I was away for few days...I believe that solved the problem for you ? if not let me know so that I can help you

JACUSTOMER-teybhe9k- : No it didn't - how much will it cost to replace heating element?
Customer:

a new element will cost around £45

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