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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Bosch freestanding Fridge Freezer model no KGN3401GB/06

Customer Question

hi I have a Bosch freestanding Fridge Freezer model no KGN3401GB/06 FD 8700 which is freezing inside freezer compartment. It did this about 3 years ago when an engineer fixed something into back of top element, area saying there was a drainage prob. Remembering some of what he did last night, i defrosted with hairdryer [ FF switched off of course] and removed c 2mm thick wadges from behind the back panel [ removed two screws etc] and the thicker 'puddle of ice' in back corner of bottom shelf... didn't wait an hour for ff to settle, switched back on.
This am there's a puddle at back left side of FF and some ice starting to gather on bottom shelf again I also cleaned the back of FF last night removing any gunge in who,e tray and making sure the drainage holes are clear. So now what to do? Should I remove the top element in freezer?? Thanks,
Dorothy in Edinburgh [ quite warm here really!!]
Submitted: 2 years ago.
Category: Appliance
Expert:  Daniel replied 2 years ago.

Hi

Sorry for the delay in getting to your question, Do you still need help on this?

If so are you able to do a full defrost on this for 24 hours?

Regards

Customer: replied 2 years ago.

Hi Just mailed to say i've fixed it thanks so don't need your services so am cancelling my £20 deposit thanks. Don't think my mail went through?

Kind regards

Expert:  Daniel replied 2 years ago.
No worries thats fine. Thanks for letting us know
Customer: replied 2 years ago.

Thanks. Sorry for any inconvenience. How does the refund work btw?

cheers

Expert:  Daniel replied 2 years ago.

No worries thats fine.

As to the refund you need to email customer services from your homepage and they will sort it from there.

Regards

Customer: replied 2 years ago.

Many thanks that's great.

Regards

Expert:  Daniel replied 2 years ago.
Your welcome
Customer: replied 2 years ago.

Happy with Daniel's help getting refund as I didn't need help due to fixing prob myself. Would get in touch again if necc though as have used service before.

Thanks again

Kind regards

Dorothy

Expert:  Daniel replied 2 years ago.
.