How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9555
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
11519491
Type Your Appliance Question Here...
Michael is online now

re: Toshiba Netbook NB500-11D. When typing anything (other

Resolved Question:

re: Toshiba Netbook NB500-11D. When typing anything (other than using the internet) i.e. emails, the cursor is a nightmare - it jumps all over the place unless I type each individual letter very very slowly. It even sends text into the address and all over the place. I am a trained typist so normally quick but even if I slow down and don't keep an eye on it, it starts playing up. I took it (slowly) nothing happened. My question is - can I do anything about it or is it a fault of my Netbook? Look forward to hearing. Roz Stringer.
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

Hi I am sorry to hear that

Michael :

how old is your computer?

Michael :

are you here?

Michael :

how old is your computer?

Michael :

I havent seen any response from you, so I will switch us to Q & A, it works better;-)

Expert:  Michael replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Michael replied 2 years ago.
Hi Roz,
please reply to this message,
Hi I am sorry to hear that
how old is your computer?
Also what operating system do you use?
Thank you
Tech Michael
Customer: replied 2 years ago.

I've had it for almost a year but it belonged to somebody for 6 months before me. Would more serial numbers help?

Expert:  Michael replied 2 years ago.
Thanks Roz, the problem you are having is unfortunately a virus.
The only two ways to fix this is either by getting a virus remover program, or you could do a complete restore on that system, I can help if you want o go that way.
But you will lose all your personal data but the computer will run like brand new day one again;-)
Please let me know what you would like to do?
Thank you
Tech Michael
Customer: replied 2 years ago.

Thank you for your reply. I'm thinking, and will get back to you as soon as possible. My computer man should have fixed this before selling it to me, I would have thought. I will contact him and write to you ASAP. Roz.

Expert:  Michael replied 2 years ago.
Hi yes he should have.
But you can take it to him, if he is a nice guy he will load and run the scan tool to remove the virus;-)
I will stick with you until this is fixed, please don’t forget to rate my service to you before you close this page. I will be available to you at no additional cost , you can then get in touch with me anytime by simply replying to this message.
Thank you and have a great day Roz!
Tech Michael
Michael and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.

Dear Tech Michael

Thank you so much for your advice. I am going to take it in to the computer shop and insist that he follow your guidelines as I feel, even though he says it was restored, he has sold me a pup and I need to get satisfaction from him or I will request he take it back. Kind regards. Roz .