Hi I am sorry to hear that
how old is your computer?
are you here?
I havent seen any response from you, so I will switch us to Q & A, it works better;-)
I've had it for almost a year but it belonged to somebody for 6 months before me. Would more serial numbers help?
Thank you for your reply. I'm thinking, and will get back to you as soon as possible. My computer man should have fixed this before selling it to me, I would have thought. I will contact him and write to you ASAP. Roz.
Dear Tech Michael
Thank you so much for your advice. I am going to take it in to the computer shop and insist that he follow your guidelines as I feel, even though he says it was restored, he has sold me a pup and I need to get satisfaction from him or I will request he take it back. Kind regards. Roz .