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Michael
Michael, Customer Service
Category: Appliance
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Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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The dishwasher does not work. The lights on the panel keep

Customer Question

The dishwasher does not work. The lights on the panel keep flashing and cannot be reset.
Is the solution something I can do or is an engineer required?
Submitted: 2 years ago.
Category: Appliance
Expert:  Michael replied 2 years ago.
Michael :

Hi and thank you for choosing Just Answer.


I am Tech Michael and I will be assisting you today.


Please be patient as these are technical questions that may require a bit of conversation to solve.


Thank you


Tech Michael

Michael :

May I have the full model # ***** how old your dishwasher is?

JACUSTOMER-3oo5r5qu- :

Hi Michael,

Michael :

hello

JACUSTOMER-3oo5r5qu- :

Hi Michael Details are as follows: Service: DVH610JU1/A HQOBDHCBA: TYPE: DWH 1205411321100. Nr. ********* /p>

JACUSTOMER-3oo5r5qu- :

THE DISHWASHER IS ABOUT 5 YEARS OLD

Michael :

Thank you, ***** ***** are flashing? Also do they all flash together or independantly

JACUSTOMER-3oo5r5qu- :

Most of the light flash together

Michael :

thank you

Michael :

just before this happened did the dishwasher do anything out of the ordinary, sound strange or intermittent issues at all?

JACUSTOMER-3oo5r5qu- :

There did seem to be a strange noise

Michael :

any water issues , maybe not pumping out well, or dirty dishes after a cycle?

JACUSTOMER-3oo5r5qu- :

No

Michael :

thank you, ***** ***** something that will require an engineer unfortunately. it really sounds like either the main motor or the pump is failing. You can try one thing, please turn off the power to the dishwasher at the mains for 2 full minutes and then back on let me know if this clears the error on the keypad?

JACUSTOMER-3oo5r5qu- :

I will not be able to do this until later this evening

Michael :

thats ok, if you will rate my service to you acceptable or better I can set us up on Q&A, and we can continue there;-)

Michael :

once you rte, i will send you a message

Michael :

rate I meant

Michael :

are you still there?

Michael and other Appliance Specialists are ready to help you
Expert:  Michael replied 2 years ago.
Hi Paul, I'm here when you are ready to try the power cycling I mentioned.
Thank you
Tech Michael

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