How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask George-Allsorts Your Own Question

George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
19471162
Type Your Appliance Question Here...
George-Allsorts is online now

I have a Caple INBUILT FRIDGE/FREEZER Model code R1557. The

Resolved Question:

I have a Caple INBUILT FRIDGE/FREEZER Model code R1557. The upper fridge has an adjustable thermostat control knob 1 - 7 . The lower FREEZER compartment does not freeze properly measuring only -8 deg C. It should be -10 deg lower still.
Can the freezer temperature be set at a lower rate so that the fridge compartment does NOT become frozen i.e. when the fridge thermostat is set at 6 , the fridge contents ice up but the freezer does not become any colder. Is there a hidden thermostat for the FREEZER which is separate form that of the FRIDGE !
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.

George-Allsorts :

Can you please check the label on the inside of the fridge compartment for the model & refrigerant information as R1557 is not listed as a model

George-Allsorts :

Never mind.. The model is RI557.

George-Allsorts :

Can you check to see if:

Any ice on the back wall of the freezer
Is the fan in the freezer compartment is going round
Is the compressor running all the time

What temperature is the compressor Hot / Warm / Cold

JACUSTOMER-insu49o7- :

Model is R1557 confirmed on inside of FRIDGE.

George-Allsorts :

it is RI not R1.. That was the problem

JACUSTOMER-insu49o7- :

There is no ice whatsoever on the back of the FREEZER unit.The compressor is running as normal. I'l check the temperature of the compressor assuming the vents allowing cold air into the freezer compartment is cold . Going out now - leave your diagnosis. Is there a separate control for this UNIT or is the fridge thermostat controlling the FREEZER temperature. I don't want a FROZEN fridge just to get a FREEZING freezer.

JACUSTOMER-insu49o7- :

No idea ... IT LOOKS LIKE RI557 SORRY!

George-Allsorts :

This is what we need to diagnose.. We need to ask a series of questions to do this

With backwards and forwards discussion we can come to a diagnosis for you

I will have a look at the controls and other equipment in your system and come back to you later today

JACUSTOMER-insu49o7- :

Thanks - going out now for 4 hours. Leave your diagnosis and answer to the question set.

George-Allsorts :

Can you tell me if the fan in the back wall of the freezer is running once you press the door switch

With you saying that the compressor is running as normal I will therefore assume that you have removed the appliance from its housing..

To check the compressor, go to the rear of the appliance and place your hand on the compressor .. Is it warm to the touch or is it hot?

George-Allsorts :

The thermostat in the fridge on this model controls the freezer operation too

George-Allsorts :

The diagnosis depends on the answers to the other questions I have asked

George-Allsorts :

If you need to go out, please do, you can answer my questions later

JACUSTOMER-insu49o7- :

Haven't dismantled the housing. Now that the fridge thermostat is set at 6 , ice is forming on the inside of the FRIDGE compartment.Will try to get to the back of the freezer to check temperature of the compressor when I get back.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
George-Allsorts and other Appliance Specialists are ready to help you
Customer: replied 2 years ago.
I have rated the replies and all is sorted thus communicated with JustAnswer HQ via email yesterday. Thanks.
Expert:  George-Allsorts replied 2 years ago.

Hello, thanks for the rating..

Are you saying that the unit is now repaired?

Customer: replied 2 years ago.
Yes getting a better unit with separate fridge and freezer thermostats.Problem solved.

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    420
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/NE/needapplianceparts/2012-11-9_15310_rickcannon.64x64.jpg Appliance Parts's Avatar

    Appliance Parts

    Home Appliance Tech

    Satisfied Customers:

    82
    Appliance tech since 1992. Factory authorized
  • http://ww2.justanswer.com/uploads/JG/jgrella16/2011-9-12_73730_justanswerheadshot.64x64.jpg Jon's Avatar

    Jon

    Home Appliance Technician

    Satisfied Customers:

    1535
    Home appliance technician with over 12 years experience.
  • http://ww2.justanswer.com/uploads/SE/secondhandheaven/2014-11-23_141828_lge.64x64.jpg George-Allsorts's Avatar

    George-Allsorts

    Home Appliance Technician

    Satisfied Customers:

    1123
    A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
  • http://ww2.justanswer.com/uploads/RE/repairman4734/2011-5-21_171048_FarrellPic.64x64.png repairman4734's Avatar

    repairman4734

    Home Appliance Technician

    Satisfied Customers:

    684
    Thank you for your question, it is appreciated
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg drcool299's Avatar

    drcool299

    Home Appliance Technician

    Satisfied Customers:

    22
    I have been an Appliance tech for the past 15 years. Worked on most of the branded appliances.
  • http://ww2.justanswer.com/uploads/AS/asterixt/2015-8-31_143917_pic.64x64.jpg Michael's Avatar

    Michael

    Customer Service

    Satisfied Customers:

    2970
    I have been an appliance repair tech for over 30 years and will help you solve your problems.
 
 
 

Related Appliance Questions