Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Is there any water visable in the appliance?
No water visable in the appliance
Ok thank you for letting me know this..Can you tell me if the door handle feels weak to squeeze..
Hmmm not sure what you mean as I not "Squeezing" a door handle. the handle just sticks out and I assume I just "pull" it to open it. However, I may be wrong.... I hasten to add, I never tried to open the door before the cycle started ie I placed the clothes in, closed the door, set the cycle and now can't open it
OK, if it is the type you pull then does it feel loose?
To explain... I am trying to ascertain wether the door handle is the cause or the door lock
yes, a bit loose, but I am loathe to put it too hard. no probs with the questions, just unsure what to do
I suppose I may have slammed it close and then caused the problem - maybe
I'm going to tell you how to open it, but then you will need to deal with the cause.. This is what I was trying to help you with
To open it:
Disconnect the powerPull the machine outUndo the screws at the rear of the lid and remove the lidFrom the front of the appliance reach down the right side to the door lockFeel for the Pecker poking through the door lock and push it toward the center of the doorThe door will then open without the need to smash the lock or other door partsOnce you have got the door open you are then able to replace the necessary parts in the door that have broken and if need be the interlock too
are you ok with that?
Yep, that's fine thanks
Let me know if you need anything else... If you keep me up to date I can assist you with the parts needed too
ok and many thanks again. I appreciate your assistance and will go and have a go
I switched the electric off, have taken the lid off and can see the door mechanism. However, I am out of my comfort zone and will call a technician in to fix it. Many thanks for your advice etc