Hello, my name is***** be patient whilst awaiting any responses as I'm not constantly available.Can you tell me the age of the product please.. ie. How long you have had it...Also, can you tell me the serial number if it is available to you.. This is normally on the rating plate
hi George - It's just over a year old I believe - unfortunately the appliance is in another property so I can't access to the serial number today. Item is 17 months old
Thanks for that...The problem obviously is that the heat distribution fan is not working and therefore when the element switches on the thermal protection is coming into play..I will speak to the manufacturer to ask what they are willing to do for you and to check the warranty length for this product.. and hopefully meanwhile you can access the serial number.
ok many tks George. How do we resume this chat tomorrow?
You can try find me using the link you have.. Alternatively, you can rate the assistance given today and this way the system will lock you to me, in which case you just go to My Questions and I'll be in there.
ok many tks
You're very welcome
hi George. the serial number is ***** I can sacn you over the purchase invoice if you like - can I send by email?
The manufacturer has given me a reference for you to contact them with a view to replacement of the appliance ..
Please contact me by call or text to my work mobile #07787182156
I can not leave the reference here online as the reference is for you only.regards