Hi thanks for the information so far, the drain is working fine the error for the drain pump is E24.
Once I lie the machine on it's back do you know how to remove the base, I can't see any screws, or does it just clip, do I need to remove the spring pulley from the door.
Hi are you able to tell me how to remove the base and get the pump out. I await your reply.
No problem I am sure it will be back on line soon.
You keep referring to the drain pump, my problem is not the drain pump it is the circulation pump.
I know where the circulation pump is I can see it but i can't figure out how to remove it.
As you say purhaps I need to remove the base of the machine, but at the moment I am waiting for you to tell me how to remove the base. I assume you have access to the guides for this machine, if you are looking on the internet there is nothing there I spent hours at the weekend looking.
The machine filled with water in the normal way and then it sound like the pump trys to start, then error code 21 is displayed. I suspected the pump was blocked.
All that said I managed to get the pump out today and it was indeed blocked. I removed the blockage from the impeller and reassembled the machine and it is all working.
The pump was a pain to get out I am sure there must have been an easier way.
Many thanks for your time and help.
Hi sorry yes it is all working and fixed. You can close the call.