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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Indesit Condensor Tumble Dryer the drum wont turn when you

Resolved Question:

Indesit Condensor Tumble Dryer the drum wont turn when you turn it on and you can not move it by hand
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** ask you to supply the model number please

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.

JACUSTOMER-j7frs079- :

Will have to wait till i am at home and will reply then

George-Allsorts :

OK

JACUSTOMER-j7frs079- :

George

JACUSTOMER-j7frs079- :

George model no IDC85K

JACUSTOMER-j7frs079- :

Serial No ********* /p>

George-Allsorts :

Hi there.. Thanks for getting me the model number...

On this particular model it could be one of a few things... Have you got a screwdriver handy, and more to the point, are you able to use it?

Customer:

yes and yes

George-Allsorts :

OK.. first and foremost unplug the appliance

Customer:

hello. appliance unplugged and screwdriver in capable hand

George-Allsorts :

Unscrew the two screws from the rear of the lid and remove it

Customer:

done

George-Allsorts :

Put fingers on the rear of the drum and pull upwards to see if there is movement

George-Allsorts :

If so how much

Customer:

drive belt has broken

George-Allsorts :

Ok.. still try it

Customer:

yes 1\2 cm

George-Allsorts :

OK.. go to the rear of the appliance... remove the plastic half moon shaped panel

Customer:

done

George-Allsorts :

What can you see

Customer:

brass flange and a split pin

George-Allsorts :

Square or teardrop shaped brass

Customer:

teardrop

George-Allsorts :

is the teardrop damaged

Customer:

no

George-Allsorts :

good... OK.. put the plastic back for the moment so you don't get confused

Customer:

ok, not that easy but done

George-Allsorts :

Next.. move the TD near to a flat surface like a door or a wall

George-Allsorts :

or a cupboard

Customer:

done

George-Allsorts :

now, lean the left side of the appliance against the flat surface at a 60deg angle

Customer:

done

George-Allsorts :

look underneath and near to the front of the appliance for a screw

George-Allsorts :

if there is one.. undo it

Customer:

cant see one but water coming out

George-Allsorts :

Don't worry about the water... take out the tray if it is full

George-Allsorts :

OK.. Stand the appliance back on its feet

Customer:

done

George-Allsorts :

Undo: The single screw at the top front of the side and all the screws up the rear edge of the side

Customer:

both sides?

George-Allsorts :

sorry.. just the right side

Customer:

sorry , computer crashed . right side undone

George-Allsorts :

OK.. remove the side panel by sliding it to the rear and lifting up

Customer:

done

George-Allsorts :

Look down by the motor and towards the front... can you see the black wheel?

Customer:

yes

George-Allsorts :

does it rotate with no obstruction and no damage?

Customer:

yes

George-Allsorts :

good... Can you now try to rotate the drum by hand

Customer:

needed a little push but now rotating with ease both ways

George-Allsorts :

OK... The belt.. look at the edges where it is snapped.. describe it to me

Customer:

one end curled and frayed the other straight and frayed

George-Allsorts :

OK.. Diagnosis.. All areas check out as Good.. The bearing at the rear could do with changing whist you are changing the belt, but obviously the belt needs changing.

George-Allsorts :

Cause: overloading

George-Allsorts :

What happens is that when the drum has a heavier weight in it than is normal for the appliance, the drum can not turn amd therefore the motor turns within the belt , thereby heating it and stretching it until it snaps.. hence the curling

Customer:

George , that,s great , thank you very much .is this something we can fix ourselves or do we need an engineer ?

George-Allsorts :

I suggest that you get an engineer for the rest of it... I could talk you through it if you had the right tools, but, I can guarantee you do not have the belt stretcher to do the job

George-Allsorts :

I can suggest an engineer for you if you can give a postcode

George-Allsorts :

----------------------
Can I ask you to take a little time to assist me by clicking on the smiley faces that you can now see... This will help me as it rates my assistance with your problems ...

Once rated, the screen will change to Q&A , but you will still be able to chat with me further on this.

George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience: A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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