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George-Allsorts
George-Allsorts, Senior Appliance Technicial Manager
Category: Appliance
Satisfied Customers: 1448
Experience:  A whitegoods technician with 30+ years service in Domestic Appliance Service & Repair, and General Mechanical & Electrical Repair
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Indesit Condensor Tumble Dryer the drum wont turn when you

Resolved Question:

Indesit Condensor Tumble Dryer the drum wont turn when you turn it on and you can not move it by hand
Submitted: 2 years ago.
Category: Appliance
Expert:  George-Allsorts replied 2 years ago.
George-Allsorts :

Hello, my name is***** ask you to supply the model number please

Kindly be patient whilst awaiting any responses from me as I'm not constantly available.

JACUSTOMER-j7frs079- :

Will have to wait till i am at home and will reply then

George-Allsorts :

OK

JACUSTOMER-j7frs079- :

George

JACUSTOMER-j7frs079- :

George model no IDC85K

JACUSTOMER-j7frs079- :

Serial No ********* /p>

George-Allsorts :

Hi there.. Thanks for getting me the model number...

On this particular model it could be one of a few things... Have you got a screwdriver handy, and more to the point, are you able to use it?

Customer:

yes and yes

George-Allsorts :

OK.. first and foremost unplug the appliance

Customer:

hello. appliance unplugged and screwdriver in capable hand

George-Allsorts :

Unscrew the two screws from the rear of the lid and remove it

Customer:

done

George-Allsorts :

Put fingers on the rear of the drum and pull upwards to see if there is movement

George-Allsorts :

If so how much

Customer:

drive belt has broken

George-Allsorts :

Ok.. still try it

Customer:

yes 1\2 cm

George-Allsorts :

OK.. go to the rear of the appliance... remove the plastic half moon shaped panel

Customer:

done

George-Allsorts :

What can you see

Customer:

brass flange and a split pin

George-Allsorts :

Square or teardrop shaped brass

Customer:

teardrop

George-Allsorts :

is the teardrop damaged

Customer:

no

George-Allsorts :

good... OK.. put the plastic back for the moment so you don't get confused

Customer:

ok, not that easy but done

George-Allsorts :

Next.. move the TD near to a flat surface like a door or a wall

George-Allsorts :

or a cupboard

Customer:

done

George-Allsorts :

now, lean the left side of the appliance against the flat surface at a 60deg angle

Customer:

done

George-Allsorts :

look underneath and near to the front of the appliance for a screw

George-Allsorts :

if there is one.. undo it

Customer:

cant see one but water coming out

George-Allsorts :

Don't worry about the water... take out the tray if it is full

George-Allsorts :

OK.. Stand the appliance back on its feet

Customer:

done

George-Allsorts :

Undo: The single screw at the top front of the side and all the screws up the rear edge of the side

Customer:

both sides?

George-Allsorts :

sorry.. just the right side

Customer:

sorry , computer crashed . right side undone

George-Allsorts :

OK.. remove the side panel by sliding it to the rear and lifting up

Customer:

done

George-Allsorts :

Look down by the motor and towards the front... can you see the black wheel?

Customer:

yes

George-Allsorts :

does it rotate with no obstruction and no damage?

Customer:

yes

George-Allsorts :

good... Can you now try to rotate the drum by hand

Customer:

needed a little push but now rotating with ease both ways

George-Allsorts :

OK... The belt.. look at the edges where it is snapped.. describe it to me

Customer:

one end curled and frayed the other straight and frayed

George-Allsorts :

OK.. Diagnosis.. All areas check out as Good.. The bearing at the rear could do with changing whist you are changing the belt, but obviously the belt needs changing.

George-Allsorts :

Cause: overloading

George-Allsorts :

What happens is that when the drum has a heavier weight in it than is normal for the appliance, the drum can not turn amd therefore the motor turns within the belt , thereby heating it and stretching it until it snaps.. hence the curling

Customer:

George , that,s great , thank you very much .is this something we can fix ourselves or do we need an engineer ?

George-Allsorts :

I suggest that you get an engineer for the rest of it... I could talk you through it if you had the right tools, but, I can guarantee you do not have the belt stretcher to do the job

George-Allsorts :

I can suggest an engineer for you if you can give a postcode

George-Allsorts :

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