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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Hotpoint Aquarius Washing machine which now makes

Resolved Question:

Hi
I have a Hotpoint Aquarius Washing machine which now makes a hell of a metallic noise when spinning. At a glance it seems as if the drum is working loose, can I tighten this up.
Don
Submitted: 1 year ago.
Category: Appliance
Expert:  Rob replied 1 year ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Does this sound like a roaring noise, a bit like a jet aiaircraft?

How old is it and how many times a week is it used?
Thanks
Rob
Customer: replied 1 year ago.

Yes it is a loud noise not dissimilar to an aircraft. It is over 10 years old, but is only used about once a week as it just for my wife and myself use

Expert:  Rob replied 1 year ago.
Hi Donald
Thanks

Put your hand into the drum and gently lift it, till you have the wight of the inner drum. Then continue to lift till you have the weight of the whole thing. How much play is there? Also try it side to side

Thanks
Rob
Customer: replied 1 year ago.

Lifting the inner drum from the front upwards it feels as if it is loose and I can make a banging sound with it. Not so much movement side to side though.

Don

Expert:  Rob replied 1 year ago.
Hi Donald

Thanks

Not good news then, Im afraid

The bearings on the back of the drum have failed and you have too much "play" in them. This is what makes the noise
This is a very costly and time consuming job as both drums have to come out and be seperated.

On a machine of this age, it really is not a cost effective repair as all the other coponents would still be over 10 years old and liable to failure
The best advice is to put the repair money toward a newer more efficient machine

Sorry it want good news, please dont shoot the messenger !!

Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Thanks
Rob

Customer: replied 1 year ago.

Hi Rob,

It was as I feared, the machine is like me, wearing or should I say worn out, but it was worth the ask, as I can still repair most things, that's what us older people were taught to do, but on this occasion it's time for new.

thanks Don

Expert:  Rob replied 1 year ago.
Hi Don
Like us all, I am afraid !!

Please dont forget to rate as this is the only way I get credit for helping you today

Thanks
Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience: 20 yrs. experience with a major worldwide manufacturer.
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